The Instructional Technology Analyst is a member of the Online Learning Services team in Information Technology Services. The IT Analyst Online provides faculty professional development services for instructors in the support of technology-enhanced teaching and learning. Develops and delivers workshops and seminars, and consults with faculty members, teaching assistants and students. Online Learning Services also provides support for the institutional learning management system, Blackboard Learn, through Tier 3 support, training, and instructional design. In addition, Online Learning Services provides project management of technical and functional upgrades and enhancement through the addition of new features (social, portfolio, retention, open content repository, analytics, and more.). Also supported are a portfolio of instructional applications, including the Collaborate web conferencing system, Zoom, the Kaltura video repository, as well as other locally hosted and online tools. Services around these applications are provided for both faculty members and students.