Department: Operations

Reports To: Director of Operations

FLSA Status: Non-Exempt / Full-Time

Union Code: Local 158

Hourly Rate: $20.51

Facility: The Oncenter

Location: Syracuse, New York

BE A PART OF THE OPERATIONS TEAM AT THE ONCENTER!

Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

Here's your chance to be part of the magic! ASM Global is thrilled to present an excellent and immediate opportunity for an Operations Supervisor to join our dynamic team. This role will play a pivotal part in supporting various functions at The Oncenter (Convention Center, Arena, and Theaters), contributing to the vibrant tapestry of unforgettable live events. Join us as we continue to redefine the boundaries of entertainment and create memories that last a lifetime!

THE ROLE

As an Operations Supervisor you will lead staff in the completion of all aspects of the conversion and janitorial processes in preparation for events as well as cleanup after events. The position while at The Oncenter is part of the Local 158 International Union of Operating Engineers. Union members are required to pay membership dues.

WHAT TO EXPECT

• Lead staff in the completion of all aspects of the cleaning and maintenance of the facility(ies) in preparation for, and cleanup after events. Duties may include setting up and tearing down portable chairs, removable seats, other furnishings and equipment, cleaning and sanitizing restrooms, dressing rooms, Event Center and other public areas, as well as trash and recyclable cleanup.

• Direct and supervise personnel, ensuring the day-to-day operations of the facility are met.

• Operate and supervise proper usage of vacuum cleaners, trash compactor, leaf blower, and golf carts.

• Lead the proper cleaning of all company venues.

• Assist in the development of staff, including training employees on procedures and equipment.

• Assist in maintaining equipment, tools, and supply inventory, report irregularities, discrepancies, safety concerns, damage concerns or loss of property promptly to Management.

• When not supervising, perform the tasks of operations staff.

• Other duties as assigned by Management.

EDUCATION & EXPERIENCE

• High School Diploma or equivalent, and

• One-year related experience required, -OR-

• Equivalent combination of education and experience.

• Must be able to maintain predictable and reliable attendance.

• Must be able to work irregular hours including nights, weekends, holidays, and unscheduled overtime shifts as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

• Excellent hospitality and customer service skills, service standards, guest relations and etiquette.

• Basic computer skills including experience with Microsoft Office.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Mature judgment and professionalism in handling all matters.

PHYSICAL ABILITIES

• Must have the physical ability to bend, stoop, and maneuver around facility(ies), at times, extensive walking and/or standing for 8-10 hours or greater as required.

• Ability to exert well-paced mobility to move quickly to the different areas of the facility as demands require.

• Position requires constant walking, climbing stairs, lifting and carrying 75+ lbs.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.