Location: 1111 Pacific Avenue - Tacoma, Washington 98402 Hours: Monday, Tuesday and Wednesday 7:00am-3:30pm There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request. Essential job duties * Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making * Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process * May assist in reviewing or ensuring proper documentation or procedures are used for basic activities * This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties * Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers. * Completes work by following clear defined procedures * Other duties as assigned Required and/or Preferred Qualifications * 0-1 years experiences with working knowledge of the business or general office skills * High School Diploma or GED equivalent. College degree preferred * Works well with others in a fully developed work team environment * Open minded and adaptable to new ideas in a changing environment * Excellent customer service skills * Proven excellent verbal/written communication and interpersonal skills * Good judgment and decision making ability * Ability to work under pressure and meet deadlines * Analytical, research and problem resolution skills * Proficient in 10-Key, able to perform with a high degree of speed and accuracy. * Comfortable navigating multiple computer systems and applications * Proficient in Microsoft Office applications * Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. * Basic understanding of accounting principles * Basic knowledge of banking policies, procedures, government regulations * Basic understanding of loan documentation * Proven ability to handle all monetary/ processing functions independently * Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires * Basic knowledge of banking policies, procedures and governmental regulations * Ability to perform simple scheduled and non-scheduled maintenance functions * Proven ability to handle high transaction volumes accurately * Ability to meet production goals * Proven ability to handle all customer service inquires and diffuse difficult customer situations independently * Exceptional attention to detail. * Excellent customer service skills. There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $19 to $20 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 10/20/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to b