CHILD SUPPORT CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005144

Date: Oct 24, 2024

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Requisition No: 839968

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005144

Pay Plan: Career Service

Position Number: 73005144

Salary: $40,517.16 - $54,015.12 / annually

Posting Closing Date: 10/30/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Child Support Case Processing Intergovernmental Specialist (Operations Analyst II)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Determine if cases meet criteria for Intergovernmental Case Processing.

• Opens new cases and incoming international cases by opening physical documents and entering all appropriate information on CAMS.

• Communicate with other initiating states and countries when there is a discrepancy in the documents provided for the service requested, or when the requested action is not appropriate.

• Respond or take action on e-mails inquiries received through centralized email accounts

• Complete activities associated with complex and/or escalated projects.

• Gather information and analyze case data to determine next steps.

• Oversee resolution of complex problems relating to international case processing.

• Serve as a Subject Matter Expert on Intergovernmental and Central Registry operational procedure.

• Coordinate and consult with Program Office process teams.

• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

  MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.

• Two years of experience with the Child Support Program at the level of Revenue Specialist II or above.

• One year of experience in explaining complex policies and procedures with employees, partners, or public.

• One year of experience coaching, mentoring, or instructing others.

• One year of experience using effective communication through a variety of methods.

  PREFERENCES:

• Preference given to candidates with 6 months experience in the Interstate Actions Process and/or Central Registry.

  SPECIAL NOTES:

• This role is eligible for part time telework after you complete required training and reach an acceptable level of proficiency.

• Applicants will be required to complete a work sample after the interview.

• An Alternative Screening Tool will be used in lieu of an SVT.

• The selected candidate must work out of the Capital Circle Office Complex.

  SALARY: $40,517.16 - $54,015.12

  BENEFITS:

  Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

  ADDITIONAL INFORMATION YOU NEED TO KNOW

  CONTACT INFORMATION: Nery Marrero, (850) 717-6071,Nery.Marrero@floridarevenue.com

  SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

  CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

  CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

  REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

Nearest Major Market:Tallahassee