SENIOR CLERK - 64080192

Date: Dec 6, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 842351

Agency: Department of Health

Working Title: SENIOR CLERK - 64080192

Pay Plan: Career Service

Position Number: 64080192

Salary: 35,000.00 - 37,500.00

Posting Closing Date: 12/12/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

INTERNAL AGENCY OPPORTUNITY

Applicants accepted only from current Department of Health employees (includes OPS, Career Service, SES, and SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

Accepts payments for services from clients, advises client of any past due balances, with an effort to collect payment at that time. Maintains all payments received, cash, checks, or credit cards. Acknowledges clients checking in/out for services. Contact client with upcoming appointments to notify of any balances and confirm address for statements to be mailed. Position accepts and receipts payments of services and provides a receipt to all customers as required. Responsible for cash drawer and security of monies received, daily cash drawer monies balanced.

Input services into HMS from superbills within 3 days from date of service. Input services for transfers. Access insurance websites to verify eligibility information daily, obtain insurance authorizations as needed. Correct billing errors. Works closely with the billing department and under the supervision of the Clinic Manager.

Appropriately schedule and re-schedule client appointments utilizing the HMS patient database according to the existing clinic schedule templates. Enters the updated demographic and financial information into HMS, complete all information for financial status, advises the client of costs, address client questions when necessary.

Responsible for answering a multi-line telephone system promptly, courteously and with proper office identification. Identifies clients’ needs through a variety of questions via phone or in person making appointments using the HMS system. Works closely with the supervisor to ensure appointment schedules are up to date and accurate. Works collaboratively with all front desk staff to assist with distributing accurate information, preparing medical records and preforming cashiering functions.

Responsible for entering, uploading, copying, and faxing Healthy Start Prenatal referrals without errors in the HMS Healthy Start system and submitting a monthly Health start report.

Responsible for Interviewing and submitting Pregnant Women (PEPW) Presumptive Eligibility applications for Pregnant Women. Works in the FLORIDA Medicaid system to determine Temporary Prenatal Medicaid for pregnant women.

Other duties as assigned by management.

Required Knowledge, Skills, and Abilities:Ability to operate basic office equipment such as desk phone, copy machine. Ability to exhibit excellent verbal and written communication skills. Strong analytical and problemsolving skills. Extensive knowledge of insurance and billing processes, or the ability to quickly learn, company's services. Proficient with Microsoft Office Suite and related software. Organizational skills, a sense of urgency and strong attention to detail.

Qualifications:

Minimum – Current Florida Department of Health employee, in a Career Service (CS), or Other Personal Services (OPS) position with 1 year of experience in customer service and clerical or high school or GED. Able to operate a computer and use Microsoft Office programs to generate a variety of standard documents. Experience in billing processing including preparing invoices/correspondence for delivery, processing payments in the HMS database, answer customer billing questions, conduct follow-up calls, and schedule appointments.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Work Location

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

  (For more information, please click www.myfrs.com );

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

  For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

  Please be advised:

  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

  This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

  Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

  If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

  The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

  Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

  Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

  Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32316

Nearest Major Market:Tallahassee