Summary The Program Support Assistant (PSA) works in the Mental Health and Behavioral Sciences Service (MHBSS) under the direct supervision of the Administrative Officer, MHBSS. The incumbent performs various administrative tasks, office tasks, information retrieval, and data collection duties for program sections of MHBSS as defined by the approved organizational chart (Psychology, Psychiatry, Community Programs, Specialty Programs). Responsibilities Duties include but are not limited to: Enters and tracks non-equipment IT service requests. Troubleshoots staff IT, space, and equipment issues and acts as liaison between program staff and MHSL Logistical Coordinator. Enters electronic work requests. Provides advice to the Administrative Officer or other appropriate program managers on the improvement of work results. Uses judgment in interpreting and adapting guidelines for application to specific work problems. Gathers information to analyze and evaluate current management and organizational practices to determine the most efficient way. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD06420A Critical Skills Incentive (CSI): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Completes data related tasks such as entering, gathering, pulling, tracking, and summarizing program statistics and other data as needed to support the programs and communicates information to appropriate stakeholders for further action. Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style. Coordinates activities with other administrative support staff and departments to ensure efficient flow of work. Performs any items pertaining to timekeeping operations for the needs of the service. You will be rated on the following Competencies for this position: Communications Computer Skills Customer Service (Clerical/Technical) Stamina Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Generally minimal. The work is primarily sedentary although the incumbent may be expected to visit more work sites than most sedentary jobs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.