NY HELP Yes

Agency People With Developmental Disabilities, Office for

Title Program Operations Specialist 1

Occupational Category Health Care, Human/Social Services

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County To Be Determined

Street Address TBD

City TBD

State NY

Zip Code 00000

Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS: Program Operations Specialist 1: A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. Program Operations Specialist Trainee 2: A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. Program Operations Specialist Trainee 1: A bachelor’s degree in a human services field. COMPETITIVE MINIMUM QUALIFICATIONS: Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title. REASSIGNMENT QUALIFICATIONS: Current Office for People with Developmental Disabilities employees with one year of permanent, contingent permanent, or 55 B/C service as a Program Operations Specialist 1. If you have less than one year, you must be currently reachable on the eligible list. TRANSFER QUALIFICATIONS: Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm. 55 B/C QUALIFICATIONS:• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement. • Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary) • Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request. The position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($49,363), Program Operations Specialist Trainee 2 level equated to SG-14 ($52,198) or full performance Program Operations Specialist 1 SG-18 ($65,001), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist 1 SG-18 following the successful completion of the traineeship.

Duties Description This position will be responsible for supporting the Care Coordination Organization Health Home (CCO/HH) oversight team Director/leadership and staff in the Division of Quality Improvement (DQI) on the evaluation, analysis and related coordination activity for all CCO oversight activities using review information and data output produced from DQI’s CCO/HH oversight tools and activities primarily performed by DQI’s new CCO/HH oversight team, other DQI divisions (e.g., PCRs conducted by Bureau of Program Certification (BPC); incidents; etc.), and potentially information and data from other Divisions and DOH as applicable to CCO/HH performance, certification, redesignation, and quality improvement. . As such this team member will be an integral part of the vision and work of the centralized DQI CCO oversight team in working to identify quality concerns and improve the quality of CCO/HH services from multiple domains and levels (e.g. system/program level, CCO/HH organization level, and individual level through improved progress/outcomes). This team member will focus on information and data design strategies to help improve survey tools and processes; data compilation, analysis, reporting and coordination. The team member will also support evaluation activities to help facilitate the identification of CCO/HH strengths and challenges at the system/program model level; and compliance and quality concerns within each CCO/HH.This team member will:• Analyze and report on data from all CCO oversight activities; compile and aggregate data and be able to identify trends and issues and make data informed recommendations • Liaison with Divisions/Units responsible for Medicaid billing, CHOICES, and other relevant data sources to ensure that reviewers have needed information to conduct CCO/HH reviews. · Liaison with CCO/HHs to coordinate access to CCO/HH electronic record systems for access to data and records on individuals supported that are needed to complete CCO/HH oversight reviews and all reviews conducted by the BPC and IMU.· Troubleshoot issues related to data and CCO/HH electronic health records· Provide technical assistance to reviewers internally within DQI and liaison with CCO/HH point people within CCOs to problem-solve electronic records access and data issues.· Develop expertise, experience, and ability to analyze all related CCO/HH data sources both within DQI and by liasioning with other OPWDD Divisions and DOH and be able to compile analysis and evaluation reports based on this data that identify strengths and challenges of the CCO/HH program model,specific CCO/HH providers, and compliance and quality issues. Data sources may include but are not limited to: DQI surveys/review activities related to CCO/HH performance; Incident Management data; DOH HH core measure set; NCI data; CCDD Life Plan data exchange; CCO profile data, etc.· Use Microsoft Office products including Word, Excel, Access, and PP to analyze and prepare written reports, presentations, charts, etc. to highlight the stories the data is telling about CCO/HH performance.· Gain expertise, knowledge and experience with data systems used by CCOs,OPWDD, and DOH (including RHIOs, PYSCHES, Medicaid billing data, CMART, CAS, etc.) to help inform understanding of CCO/HH performance and to evolve survey methods and strategies.· Assist in the revision of survey methods and tools to ensure collection of needed data to assess CCO/HH performance.· Participate in ITS meetings and/or projects as needed to ensure review tools and strategies are integrated into DQI's IT systems and as protocol revisions are needed.· Participate in all DQI CCO oversight team meetings and activities as directed and assigned. · Other duties as assigned related to data analysis, coordination of internal/external data, information management, etc. to support the mission of improving the quality of care management services. *Please note: Office location and schedule may vary and will be discussed at the time of interview. LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all#LI-SK1

Additional Comments • NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a non-competitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title. If you are hired under the HELPS Program, you will be first be appointed as a temporary employee. In May 2024, if you are performing successfully in the position, your appointment will be changed from temporary to permanent non-competitive. Once you are in permanent status, your official probationary period will begin and you may take any promotion exam for which you are qualified. At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status. • If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee • Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter. • All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility. • If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice • Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms. • The Office for People With Developmental Disabilities (OPWDD) and it's Division of Quality Improvement is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. NYS Offers Incredible Benefits! • Savings programs such as the U.S. Savings Bond and the College Savings Plan. • Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses. • Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs. • Life insurance and Disability insurance. • The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis. Paid Holidays and Leave • Thirteen (13) paid holidays each year. • Thirteen (13) days of paid vacation leave initially. • Five (5) days paid personal leave each year. • Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year. • Up to three (3) days professional leave each year to participate in professional development events. • Health Care Coverage Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost. • Retirement Program Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation. • Professional Development and Education and Training NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://goer.ny.gov/training-and-professional-development. Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https:// oer.ny.gov/public-service-workshops-program-pswp.Position will be located at either: 44 Holland Avenue, Albany, NY 12229 or 500 Balltown Road, Schenectady, NY 12304

Some positions may require additional credentials or a background check to verify your identity.

Name Sarah Keeler

Telephone 518-473-4785

Fax 518-474-9902

Email Address MainOffice.Careers@opwdd.ny.gov

Address

Street 44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on Applying Please submit a cover letter and resume as an attached PDF or Word document by 7/15/24. Please reference the EOA #2024-205 in all correspondence.