Location

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASUis committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile part-timeBell / Door Attendantto join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure.

Responsibilities

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.

• Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure.

• Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel’s amenities, services, and local attractions.

• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services.

• Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude.

• Handle luggage storage, retrieval, and ensure timely room departures.

• Communicate effectively with various hotel departments to address guest needs or concerns.

• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service.

• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.

• Attend staff meetings and training sessions as required.

• Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concerns in a timely manner.

• Perform other tasks as requested by the front office leadership team.

Qualifications

• Previous experience in hospitality, customer service, or a related field is preferred.

• A high school diploma or equivalent; further education in hospitality or related field is a plus.

• A genuine passion for hospitality and creating a delightful guest experience.

• Strong interpersonal skills, with the ability to engage guests warmly and effectively.

• Ability to maintain composure and professionalism in a guest-facing environment.

• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guest assistance.

• Proactive in identifying tasks during less busy periods.

• Physical ability to handle luggage and assist guests as needed.

• Lift, carry, and place objects weighing up to 50 pounds without assistance.

• Move, push, and pull objects weighing up to 200 pounds without assistance.

• Stand and walk for an extended period of time or for an entire work shift.

• Must be able to work a flexible schedule, including weekends and holidays.

*This position is a part-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Salary is $15 per hour + tips.

Job LocationsUS-AZ-Tempe

Posted Date1 month ago(11/7/2024 3:02 PM)

Requisition ID 2024-116241

of Openings 1

Category (Portal Searching) Front Office Operations