Healthcare Call Center Representative

On-site Role in Tempe, AZ - M-F | $19.25 hour

Highlights:

M-F availability from 6a-8p

Benefits of the role:

• Opportunity to get experience within the healthcare field

• Large, well known company with room for growth

Necessary Experience/Skills:

• Minimum 1 year of high-volume contact center

experience and minimum of 1 additional year of direct customer service

experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare

service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits

Techs, etc.)

• This experience must be within the last 4 years

• Average of 1 year of tenure

• Strong written and verbal communication skills,

including impeccable phones manner

• Strong multitasking skills with proficiency in

computers and phones while navigating multiple software systems simultaneously

A day in the role:

•Inbound healthcare contact center representative role

•Managing phone and message inquiries from our

patients and those involved in their care as they navigate a complex healthcare

system including but not limited to needs tied to insurance, billing inquiries,

and appointment management

•Comfortable navigating or learning all things

healthcare, including but not limited to medical records, authorizations,

referrals, and coordinating care among our members’ care partners like

pharmacies, testing laboratories, specialists, and insurance

•Collaborate with providers and other operations team

members to complete urgent tasks

•Use impeccable C-I-CARE (a framework containing the

key elements of a great interaction and effective communication that we use

with patients and each other) in all patient interactions and ensure a positive

virtual (phone, messaging or in-system interaction) experience

•Master our technology suite including but not limited

to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life,

in order to interact with team members and patients and complete daily work

•Contribute to team development through rounding,

attending team huddles, participating in team problem solving, supporting

in-office providers with ad hoc asks, etc.

Next steps:

• Please apply directly to this job posting and I will reach out to you in the next 2-10 business days to discuss next steps!

• This position does require a Teams interview with me with a computer assessment and then an in person interview with the client

• APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!!

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.