Description

Amazon has built a reputation for excellence, and is considered one of the most trusted companies on the planet. To deliver on that reputation, we build and deliver services for Buyers, Sellers, Vendors and other customers to ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products.

Our team focuses on preventing multiple forms of Selling Partner abuse, and reinforcing Customer trust in our store. We address risk from Selling Partner accounts by enforcing Amazon’s selling and listing policies, creating a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide, and partnering with other Amazon teams to ensure accuracy in our enforcement actions.

We’re looking for a Program Manager to help us lead our efforts to prevent Competitor risk. As Amazon has grown, it has become an attractive target for malicious actors that attempt to game our systems and processes. These malicious actors continue to look for gaps in our systems, which they try to take advantage of. This leader will predict and identify risks, help define initiatives to resolve those risks, and will lead our teams in building preventative tools and services that get us one step ahead of malicious actors. In this role, you will be:

• Working closely with Risk Management teams, Machine Learning Data Science teams, Operations, and others to develop and implement solutions to stop bad actors.

• Establish and monitor goals and metrics to identify and measure opportunities and success.

• Effectively prioritizing and managing a portfolio of projects and initiatives, considering trade-offs and optimizing for Customer and seller experience

Location is PHX11, hybrid 3 days in office 2 days remote.

Key job responsibilities

We are looking for people who are passionate about helping us ensure that customers can make great purchase decisions. We expect this leader to achieve this by successfully building relationships with internal and external teams. In addition, we expect this leader to be flexible, capable of dealing with ambiguity, all while demonstrating strong analytical skills. The work atmosphere requires innovation, and clear and precise thinking. We expect this leader to be willing to take calculated risks, driving the right initiatives without fear of failure.

About the team

Selling Partner and Trust and Store Integrity (SP T&S) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting Customers, Brands, Selling Partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of Selling Partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most Customer-centric company.

We are open to hiring candidates to work out of one of the following locations:

Tempe, AZ, USA

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.