Front Desk Agent Thackerville,OK

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.

• Check-in and check-out of the guest.

• Complete guest registration process.

• Must be familiar with computer systems for guest reservation information.

• Must verify and imprint guest credit cards for authorization.

• Must be well versed in cash handling and accurately balance house bank.

• Assigns guests rooms based on preferences and availability.

• Drives the Revenue Management process.

• Handling guest concerns in a tactful manner and achieving resolution.

• Answers questions in regards to the hotels facilities and services.

• Answering telephones and booking reservations.

• Answering Guest inquiries i.e. directions.

• Recommending local area restaurants, points of interest, or needs for transportation.

• Handling guest needs.

• Maintaining cleanliness of front desk, lobby and back office.

• Following up with Guest check-ins, complaints, and other requests.

• Interacting with other departments and employees to ensure a good working relationship or for guest needs.

• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.

• Participates on the hotel Safety Committee.

• Ensures that Quality Standards and Service are maintained for Property, Product, and People.

• Must be able to work all shifts or varying schedules to support business needs.

• Ensures Security for the hotels customers, employees, and property assets.

• Supports established policies and procedures for Winston Hospitality and the hotels brand.

• Responsible for performing other duties as assigned by management