Description We are offering an opportunity for a Help Desk Analyst in the insurance industry, based in The Woodlands, Texas. As part of our team, you will be providing technical assistance, troubleshooting software issues, and managing database systems to ensure smooth operations within the company. This role involves working with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory.

Responsibilities:

• Provide technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies

• Troubleshoot issues related to Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory

• Assist in the configuration management process to ensure the effectiveness of software systems

• Provide deskside support where necessary, assisting users in person with their technical difficulties

• Maintain an up-to-date knowledge of computer hardware and desktop hardware technologies to provide the most effective support possible

• Respond to help desk tickets in a timely and professional manner

• Troubleshoot and resolve technical issues related to network connectivity

• Work collaboratively with team members and other departments to solve complex IT issues

• Continuously improve technical skills through professional development opportunities. Requirements • Proficiency in Citrix Technologies and Microsoft Suite is essential.

• Knowledge of EO/IR systems.

• Ability to manage and maintain databases.

• Experience with Lotus Notes.

• Familiarity with the Active Directory.

• Understanding of computer hardware systems.

• Skills in configuration management.

• Experience in providing deskside support.

• Knowledge of desktop hardware.

• Relevant experience in the insurance industry.

• Ability to troubleshoot and resolve technical issues.

• Strong communication skills to interact with non-technical staff and clients.

• Ability to work effectively in a team and independently.

• Willingness to stay updated with the latest technological trends and advancements.

• Ability to adapt quickly to new software and hardware technologies.

• Excellent problem-solving skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .