Content Claims Specialist - Field - Level I Requisition ID 2024-26203 Job Locations US-MI-Detroit | US-MI-Lansing | US-MI-Ann Arbor | US-OH-Toledo Position Type Regular Full-Time Category Claims Business Unit CUS_Loss Adjusting US Excellence In Everything We Touch Position Summary The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster's content claims handling operations: Acting/operating as a third party, intermediary between the Insurance Company's property adjusters, and their policyholders with respect to conducting valuations of policyholder's/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils. Focusing on the accurate and timely processing of content claims, via the use of edjuster's claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system - exclaim. Operating from their appropriately set up and equipped home-based offices, edjuster's Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files. Operating from their home-based offices, edjuster's Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties. Responsibilities As part of this role, responsibilities included, but are not limited to the following: Conduct site visit to meet the adjusters/policyholders and industry vendors, where they are to explain their roles as Content Claims Specialists, and their respective roles/contributions in the claims handling process. Visit sites to conduct inventory of the contents lost. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.). Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards. Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required for completing the inventory and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner, and as per productivity standards. Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to promote/achieve the timely turnaround/closures of all claims. Adhere to edjuster Inc.'s commitment to timely and informative updates on the content claims process to adjusters/policyholders. Complete/submit detailed work/time logs on a daily basis, for all claims processed. Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards. Consistently promote edjuster's brand, image and reputation in a professional and positive manner. Requirements A Secondary School diploma. Some prior background/experience in the Property claims industry would be considered an asset. Be able to provide an adequate workspace, free of noise. Employee must provide their own high speed internet service (a portion will be reimbursed). Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy. Own vehicle and valid driver's li