Job Information
Conduent Call Center CSR - FTE in Topeka, Kansas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Hourly rate - $16.25/hr
Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems
Essential duties may include, but are not limited to:
Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
Answers questions about the eligibility process and provides general program information for Family Medical Programs
Responds to calls courteously, accurately, and concisely
Provides a high-quality customer service and focuses on the accuracy of information provided
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
Use standard technology: telephones, e-mail, and web browsers
Maintain with up-to-date knowledge of regulations, policies, and guidelines
Complete all assigned training as necessary
Preferred Skills or Knowledge:
Knowledge of Medicaid and managed care programs
Active listening skills
Customer orientated
Ability to adapt/respond to different types of characters
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
Willingness to work part of a team
Maintain the integrity and confidentiality of all records and communications
All other duties as assigned
Minimum Qualifications/Experience
High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months’ experience in Family Medical eligibility
Minimum of six (6) months’ experience in customer service
Strong computer skills with the ability to maneuver in complex software systems
Intermediate level of skill with MS Office, Outlook, and Internet usage
Kancare/Medicaid Eligibility Experience Preferred
Bilingual a plus
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