Job Description

Processes incoming documents, including faxes and mail. This involves imaging

documents into the electronic file system, accurately matching documents to the correct

electronic case file, and entering information on the appropriate tracker system. Retains

physical documents and destroys them after a specified period of time.

• Prints and distributes reports as directed.

• Uses the system to assist customers needing to access

benefits, set password, or entering alternate payee information per state and local policies.

• Assists with file maintenance; identifying and destroying old files and materials according to policy in compliance with HIPPA regulations.

• Greets clients at the front desk and answers phone in a friendly, courteous, and professional manner. Uses appropriate scripts to discern reason for client's call/visit. For BPM walk-in

clients, enters appropriate information onto the lobby tracker and informs client of the next

step. Answers and transfers telephone calls using multiline telephone system. Enters BPM

client information onto the non-lobby tracker for return phone call as appropriate

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

The individual in this position will be expected to function independently in regard, to day to

day work flow. Employee will adhere to strict deadlines in completing much of the work as it

is time sensitive in nature.

• Sufficient computer navigational skills

• Must have the ability to establish and maintain productive work relationships with clients and

other employees;

• Ability to communicate effectively; ability to understand and interpret written materials, oral

as well as written instructions; ability to perform basic arithmetic computations; ability to

make basic decisions, maintain self-control in stressful situations, and take appropriate

actions; and the ability to relate to and understand problems and needs of disadvantaged

persons. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.