Summary EKHCS is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. Responsibilities Duties include but are not limited to: The AOD has delegated authority of the Service Line Manager of the Business Office and has the responsibility to exercise the executive management's prerogative in medical administrative matters occurring during non-business hours. The AOD represents and acts on behalf of the executive management in (non-policy making) administrative matters and in matters pertaining to the lawful retention of veterans in the VAMC; maintains continuity of functions and provides full medical administrative support during other than normal tour of duty to clinical and administrative Medical Center staff. The AOD is responsible for achieving management objectives and supporting the decision of management in carrying out duties; and provides technical guidance necessary to meet procedural, legal and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources. The AOD's provide staffing support to the Medical Center 24/7 and works under the supervision of Assistant Chief, HAS. The AOD is further available to be recalled on an emergency basis to maintain administrative support due to unplanned absences. Incumbent will be required to work rotating and/or irregular shifts based on the needs of the organization. In this role, he/she has final authority for making sound decisions based on immediate response and as such is responsible for notifying Medical Center Leadership regarding emergencies and any matter that does not have clear guidance and may negatively impact the organization. The AOD is responsible in achieving and supporting goals and objectives for management and ensures seamless operations and full administrative support during irregular tours, weekends, and holidays. The incumbent directly processes entitlement health benefits interpreting eligibility through expert knowledge of veteran health benefits of applicable public laws, Federal and policy regulation, station directives, legal decisions, and state laws dealing with care of veterans and their beneficiaries. The position requires ability to interpret rules, regulations, policies and procedures to make sound decisions, using good judgment, working knowledge of medical administration, Privacy Act and the Freedom of Information Act to determine patient eligibility and registering and admission of patients. The AOD serves as the authority person during non-regular tours of duty and as needed on all issues involving tentative enrollment and eligibility. Ensures that appointments are scheduled accurately and in compliance with VHA Directives and utilizes the Electronic Wait List (EWL) when required. AOD's review and release the daily facility Gains and Losses (G&L), identifying treating specialty change errors, errors in admission and transfer diagnosis codes and types of Veteran admission codes (i.e.; Active Duty, Tricare, Champ VA), assuring accurate daily census reporting. The AOD identifies error trending in the G&L and reports monthly to the Assistant Chief, HAS. The AOD validates information to ensure encounters are completed and appropriate for work load credit. Prepares statistical reports identified by management, maintains current bed availability and insures all bed reporting systems are updated. Ensures VISTA system is operational. Prepares a daily report of all activities occurring during the tour of duty. Briefs oncoming AOD's of pending events. Extracts and produces reports and forms for input in the Electronic Morning Report. Work Schedule: Full time, Rotating shifts, to include nights and weekends. Telework: Not authorized Virtual: This is not a virtual position. Position Description Title/PD#: Medical Admin Assistant (AOD)/PD03745A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required Physical Requirements: The work requires walking, lifting objects such as suitcases, clothing etc. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinates the resolution of medical-legal problems concerning the medical center. Oversees determination of applicant's eligibility. Coordinates non-routine contacts received at the Medical Center after hours. Provides full administrative support during other than normal tour of duty to clinical and administrative staff. Provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to care and treatment of patients. You will be rated on the following Competencies for this position: Analysis and Problem Solving Customer Service Reading Comprehension Technical Competence Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires walking, lifting objects such as suitcases, clothing etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.