Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

Sorenson is looking for a Global Account Manager (GAM) to lead all sales initiatives for assigned account(s) in support of our Strategic Sales organization. The GAM is responsible for leading the execution of sales and business development initiatives. This person will help us define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate, and close business deals and maintain extensive knowledge of current market conditions.

Work with the internal team, marketing staff, product, sales, and technology leadership and other leaders to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new opportunities, present them, ultimately convert them into clients, and continue to grow business in the future. This role will also help manage existing clients and ensure they stay satisfied and positive. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients' future needs. They also serve as leaders within the strategic sales team, setting the standard for performance and results, and assisting the creation of new processes and structures.

Essential Duties and Responsibilities

• Contribute to business development initiatives that are consistent with the BU's overall strategy.
• Drive revenue generation and development of strategic partnerships within assigned account(s).
• Create go-to-market strategies in partnership with product and other stakeholders.
• Must be able to grow and retain existing account(s) by presenting new solutions and services.
• Must have a thorough knowledge of the market, the solutions/services the company can provide, and the company's competitors.
• Manage complex contract negotiations and work with legal counsel as required.
• Identify new market opportunities, evaluate them, and assess their viability.
• Participate in pricing the solution/service.
• Develop a predictable pipeline of short, mid, and long-term business for our corporate customers
• Practice consultative selling to solve business problems
• Have flexibility to participate in early-morning and late-evening conference calls and to occasionally work and/or travel on weekends/holidays
• Continuously seek opportunities to expand responsibilities and to improve pursuit teams' chances of winning
• Ask the right questions, build relationships, and close deals consistently
• Work in highly collaborative environments to team with Sorenson Sales Engineers, Marketing, Technical, and Product Teams in the region to drive revenue and contribute to YoY growth rates
• Maintain and lead detailed and accurate quarterly forecasting
• Motivate and build extended teams around you to unlock the power of Sorenson's Sales organization, customer base and partner organization

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 25-50%

Education

Education/Certification

Minimum/Preferred Education Description

Minimum 4 Year / Bachelors Degree Marketing, Business or related field

Preferred Graduate Degree MBO

Experience

Years of Experience

Minimum Years of Experience Description

10 Business development, marketing, and/or sales experience within a long sales cycle

Knowledge, Skills, and Abilities

Knowledge, Skills, and Abilities

• Experience marketing or selling products or services in a high-growth environment.
• Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing.
• Motivation for sales, prospecting skills, sales planning, meeting sales goals.
• Ability to identify customer needs and challenges.
• Territory management and market knowledge.
• Previous technology sales experience with proven success in a field sales capacity
• Consistent record of demonstrated success
• Consistent record building new relationships, navigate complex organizations and influence multiple decision makers
• Outstanding relationship building skills and validated decision-making ability
• An ability to learn, a real passion to help customers succeed
• An ability to work with Product Engineering Teams in creating integrated solutions that address complex problems with a focus on the Sorenson value proposition
• Professionalism.
• CRM, and Microsoft Office.
• Open and Trustworthy- you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.
• Self-aware - you understand how others perceive you and can understand a situation from the perspective of others.
• Results Oriented - you identify areas where we can improve as a team and raise and address them directly.
• Accountable - you take ownership of yourself and your circumstances
• Collaborative - you share early and often to engage those around you.

Working Conditions and Physical Requirements

• Ability to travel
• Office environment work such as extended sitting at a desk while operating a computer system, phone, or other office equipment.
• Some light to moderate lifting may be required

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.