Come join an amazing team at NJM in Commercial Lines! Due to product and state expansions at NJM Insurance Group, a leading mid-Atlantic property casualty carrier, is seeking a seasoned professional for a critical role that involves the supervision of Commercial Lines operations and support staff, and/or customer contact center staff. Provide timely and customer centric assistance to all customers, underwriters and agents.

This is an excellent opportunity for a newer leader with Commercial Package rating experience, or a more experienced commercial package rater looking to make the jump to an entry level leadership position. This is also providing the opportunity to join a highly regarded and award-winning insurance Company.

Essential Duties and Responsibilities:

• Oversees the rating of commercial package and other supporting lines of business account policies.

• Accountable for department's adherence to Commercial Underwriting policies and protocols, for new business, renewals and endorsements. Ensures department collaboration with Commercial Lines support departments. Ensures processing efficiencies at all times.

• Assists with management aspects of Underwriting processing flow (application, coverage entry, underwriting processing, balancing timing of entries while maintaining entry of schedule rating off-balance lists) in the issuance of new and renewal accounts. Leverage knowledge & ability to perform all department roles & responsibilities.

• Coordinates with Manager to ensure appropriate resource allocation.

• Responsible to coach and develop employees to higher performance levels.

• Accomplishes results by assisting staff with setting and achieving goals and objectives that are aligned with Commercial Lines goals. Monitors productivity/performance standards and appraises job results. Regularly communicates, coaches’ staff, provides training and manages performance issues as necessary.

• Attract, develop and lead diverse team that maximize performance and creates opportunities for the movement of talent.

• Distribute work assignments to Underwriters and Support Associates.

• Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities.

• Respond to basic correspondence and verbal inquiries from policyholders, brokers, and internal sources.

• Hire, train and manage assigned support staff. Training responsibilities related to the following activities:- Assess training needs- Secure training resources- Implement training plan- Monitor progress

• Requires staff to deliver a high level of customer service and quality of work.

• Handle and resolve escalated internal and external customer issues and concerns.

• Stays abreast of trends in NJM's Commercial lines of business. Understands how risks, trends and strategic issues affect NJM and policyholders. Participates and supports technology initiatives/enhancements.

Skills, Knowledge and Abilities:

• Strong communications skills (verbal, written and active listening)

• Demonstrate leadership skills to lead diverse, cross functional and inter-disciplinary teams.

• Ability to multi-task and to deal with interruptions and able to regain focus on task at hand.

• Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software.

• Able to assist IT in various system related design and system issues resolution.

• Ability to collaborate with other co-workers.

• Knowledge & ability to perform all department roles & responsibilities.

Education and Experience:

• Bachelor's degree is preferred. However, industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.

• Previous supervisory experience is a plus but not required.

• At least 5 years for commercial package policy rating experience.

• Demonstrates a customer experience and customer centric continuous improvement mindset.

• Insurance knowledge of multiple commercial lines is required.

• Commercial Property Policy rating experience is required.

Required Certifications or Licenses:

• Insurance designations such as CPCU, ARM, AU etc. are a plus. The same for any producer licensing. However, they are not required.

  The Salary range for this role is $73,930 - $86,000. Compensation is commensurate with experience and credentials.

  Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.