V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.

* Target Start Date: 07/08/24 * End Date: 08/16/24 Job Title: Business Analyst Experience Level: 5-10 years

* Required: *

• 5 years of IT Experience
• 3 - 5 years of IVR Experience
• Requirements gathering and analysis
• Ability to easily learn business process
• Ability to write and execute test cases, as well as find test data for scenarios
• Ability to bridge gap between IT and BU
• IVR projects with significant customizations
• Webservice analysis and testing
• Data mapping between applications
• Analyze data by developing basic SQL/SOQL queries Desired
• Project work with Contact Center

* Preferred *

Project work using Cyara automated IVR testing tool

Experience with ICE Mortgage Servicing Procession (MSP) application

Experience with Client DNA

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