Job Title:

              Insurance Processing Specialist I

FLSA

Status:            

               Non-Exempt

Department:

             Lender Solutions

Reports to

:                

            Manager - Lender Solutions

Location:

            Proctor -- 166

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

Summary:

Individuals in this position are responsible for processing insurance documents and emails received with an emphasis on items that need special handling.  Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client

specifications. 

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Demonstrates an advanced level insurance processing and is responsible for updating insurance information according to defined business rules.
• Understands all insurance document types and the lender placed processes.
• Follows procedures to ensure information is updated accurately and production and quality standards are reached.
• Manages dedicated client team email box to ensure all borrower, client and agent communications are addressed within the specified service level agreement.
• Corrects exceptions identified while working proactive reports and accurately reports exceptions to management.

Competencies:

• Planning/organizing - Prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills -Maintains confidentiality, remains open to ideas and exhibits willingness to try new things.
• Oral communication - Speaks clearly and persuasively in any situation.
• Written communication - Edits work for spelling and grammar and presents numerical data accurately and effectively.
• Problem solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Quality control - Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment while managing competing demands and dealing with delays or unexpected events.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

High School Diploma/GED

Proficient with MS Office - Intermediate Outlook & Word

Previous property insurance and or mortgage servicing experience

Strong organizational and analytical skills

Exceptional attention to detail

Ability to prioritize workflow and work in a fast paced environment

Customer service oriented

Works well in a team environment

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