Description:

The Sr. Business Analyst will work with our IVR Team for clients Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.

• Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.

• In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.

• Validate development matches the business expectations

• Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.

• Facilitate UAT with the Business Units.

• Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.

• Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.

Skills:

Business analysis, ivr, Web Service, Data Mapping, SQL, SOQL, Contact Center

Top Skills Details:

Business analysis,ivr,Web Service,Data Mapping,SQL,SOQL,Contact Center

Additional Skills & Qualifications:

Preferred

• Project work using Cyara automated IVR testing tool

• Experience with ICE Mortgage Servicing Procession (MSP) application

• Experience with Fiserv DNA

• Experience with IVR reporting, such as eGain or CUIC

• Experience with Cisco Contact Center and CTI Data Bonus

• Industry knowledge in Banking

• Industry knowledge in Loan Servicing

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.