Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

This position is an important part of the education process within Hobart Service. This position is responsible for maintaining and imputing the data needed for the Learning management system to ensure the organization has complete and accurate training data for both reporting and recordation purposes. The administrator manages the training processes for both new hires and existing employees. Provides support for the training team and management to ensure all employees have access to available training and provides reporting to management to improve employee development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical leadership in the management and support of the organization's learning management system (LMS)

• Advise employees on the available training and development opportunities and map out training plans for individual employees

• Load and monitor internal and external training programs for effectiveness.

• Partner with internal stakeholders regarding employee training needs

• Liaise with instructional designers to ensure training programs are maintained in the LMS

• Build training aids such as student and instructor materials

• Organize, and help source training programs to meet specific training needs

• Use data sources to create schedule training courses, and track and report on training outcomes

• Create feedback programs to evaluate training programs and create and monitor key metrics

• Maintain contact with Customers before and after training programs are delivered to maintain relations.

• Manage logistics for training activities including venues and equipment

• Establish and maintain relationships with external training suppliers and customers

• Coordinate off-site training activities for both internal and external training programs

• Process necessary invoices/POs Training and Publications groups.

• Assist in the tracking of the training budget

• Manage and maintain in-house training facilities and equipment

• Seek and gather information from management, employees and other departments regarding the effectiveness of completed training courses and constantly seek to improve training processes

• Develop marketing materials promoting the training programs

• Manage LMS related trouble tickets from user to ensure prompts resolutions are found

Other responsibilities or special projects not specifically listed above may also be assigned.

Education and Work Experience

Bachelor’s degree or 6 year relevant experience in a similar role.

Desired Education/Experience

• Associate or bachelor’s degree in database administration, communication, business, or similar field is preferred.

• Previous experience as an LMS administrator, training facilitator is preferred is preferred, but not required.

Certificates and Licenses

• Certification as a Professional in Learning and Performance is preferred.

Job —Specific Knowledge

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Interpersonal skills: The ability to interact comfortably and effectively with others.

• Organization: Aptitude for managing multiple projects at once

• Technical skills: The ability to learn new programs quickly and efficiently.

• Communication: Success sharing information both verbally and in writing

• Leadership: The ability to train and mentor employees effectively

• Problem-solving skills: The ability to assess training needs and develop programs to meet those needs

• Experience with instruction or training programs

• Knowledge of training methodologies

• Knowledge of learning management systems

• Ability to communicate effectively with management and other departments

• Proficient using Microsoft Suite

• Ability to effectively organize and manage multiple training initiatives simultaneously

• Instructional experience in a group business setting preferred

• Strong understanding of business goals and standards for customer service

• Experience creating yearly training plans and materials for all departments

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

• Planning and organizing

• Communication skills

• Data gathering and analysis

• Problem analysis and problem solving

• Judgment

• Adaptable

• Team player

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to stand; use hands to handle and talk or hear.

• Frequently required to reach with hands and arms.

• Occasionally required to sit; walk and stoop, kneel, crouch, or crawl.

• The employee must frequently lift and/or move up to 35 pounds

Working Conditions

• Office and training facility.

• The noise level in the work environment is usually low to moderate.

Hours of Work

• 8 am -5 pm M-F

• Flexibility with schedule to meet critical deadlines.

• Overtime / Extended hours may include nights and/or weekends.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.