Join the ranks of innovation and excellence with a small company that both manufactures, assembles and sells a wide range of medical supplies and first aid products. They've asked us to find them someone that will play a lead role in supporting Customer Services processes, and who will thrive in an environment where the team is all about winning. They love people who have the confidence to take initiative and who are excited about stretching their skills across Customer Service and Operations.

What You'll be Doing...

The actual work involves diving deep into customer service-related processes and being the leader of our client's customer service group, ensuring that everyone in the department is strong, reliable, and efficient. You'll be a daily contributing member of the group, while also having oversight and reporting to key managers.  Your days will be filled with meaningful challenges and triumphs as you:

• Conduct training in all phases of customer service.
• Work efficiently and effectively within a Tier 1 ERP system (SysPro).
• Monitor performance and work of your CSR staff.
• Supervise the order taking process.
• Closely review order errors and customer complaints.
• Ensure staff are following company procedures, guidelines, and agreed upon policies.
• Manage staff schedules.
• Assist in answering phones, as necessary.
• Perform other duties, as assigned.

The work environment is highly team-focused so you will be expected to interact with other members of the team as needed and work collaborative to drive process improvements that improve operational efficiencies. A candidate that's looking for a home and an environment that pursues service excellence will feel right at home with this group.

Here's what your work history needs to show as evidence that you're the right candidate...

• A sharp mind with 5 -- 7 years in customer service, ideally within a small to medium-sized B2B environment.
• A proven track record in customer service.
• Experience with inside sales is highly preferred.
• Exceptional organizational and time management skills.
• Someone who's as comfortable working independently as they are in a team.
• Those with an industrial/manufacturing background is highly preferred.
• Familiarity with ERP systems like SysPro, and ready to engage with the tech tools that drive business.
• You should be able to show a track record of jobs that have tapped into your people skills -- where you had to communicate clearly, listen to problems, and plan out solutions -- and required you to be very detail oriented -- all while moving quickly.

• What they like in terms of personal qualities is someone who:

  • Loves to learn and not afraid to ask questions.
  • The self-confidence to always speak up, ask questions, and drive results.

  • Someone who is really goal focused and LOVES WINNING!

     

Job Details:

• The hourly pay rate is $35-$40/hr. depending on your experience.
• Client will hire you direct, so you will be offered a comprehensive benefits package out of the gate.
• Work schedule is 8:00am-4:30pm (Monday thru Friday). You will be expected to work on site every day.