This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2225112

ASSERTIVE COMMUNITY TREATMENT RECEPTIONIST

Location: CCBHC FHS Clinic

Reports to: Operations Manager/ Front Office Lead

Status: Non-Exempt

SUMMARY:

About the Job: This position is designed to be part of the Assertive Community Treatment (ACT) team, which is a transdisciplinary team providing intensive, community-based outpatient services for participants with severe and persistent mental illness (SPMI) and co-occurring disorders.

The ACT Program Assistant provides day-to-day coordination and tracking of client service needs and team member activities to ensure that client needs are met in a timely fashion by performing general program organization tasks, screening, and directing calls to appropriate team members, scheduling client services and client supports, data input and data tracking, and other duties as assigned by the ACT team lead/supervisor. The Program Assistant works closely with the team lead and performs general service delivery tasks as a support to the overall functioning of the ACT team and builds helping relationships with clients to aid in their development of daily living skills.

Performs a range of basic office support activities for the clinic, such as answering phones and directing calls, greeting and directing patients and visitors, answering questions and performing routine clerical, data entry, file maintenance and word processing work as assigned.

MINIMUM QUALIFICATIONS:

High school diploma or GED; High school diploma or GED. Computer skills and familiarity with Microsoft programs required. Experience working with individuals with severe and persistent mental illness. 6 months experience working in a medical or behavioral health clinic preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow specific instructions and procedures.

Ability to prepare and print routine correspondence, labels, and/or other basic written material.

Skill in the use of operating basic office equipment.

Receptionist skills.

Ability to maintain calendars and schedule appointments.

Records maintenance skills.

Word processing and/or data entry skills.

Understand mental health assessment, treatment and service terminology, and apply these concepts

Ability to respond calmly and professionally in high-stress situations and respond constructively to clients in a mental health crisis

Ability to balance clinical, cultural, and ethical values, particularly as relates to client and staff needs

Strong written and oral communications skills

Ability to interact with people of all ages and cultural backgrounds

DESCRIPTION OF DUTIES:

1. Answers telephones, route calls, take messages, and provide general information; greet and direct visitors and patients; and answer routine inquiries.

2. Processes incoming mail; distributes correspondence and other material to clinic staff.

3. Performs a variety of routine clerical assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials.

4. Copies and/or duplicates materials as requested; may prepare and transmit facsimiles for clinic staff.

5. Establishes, maintains, processes, and/or updates files, records, and/or other documents.

6. May perform specialized services of a routine clerical nature in strict accordance with established procedural guidelines, as appropriate to the position.

7. May run various routine errands, as required, for the clinic.

8. Prepares patient charts for appointments. Maintains chart-filing system. Assembles charts per chart organization requirements. Files all lab, x-ray, specialist, pharmacy and hospital reports according to chart organization format

9\ Files and retrieves medical records.

10. Records data on \"No-Shows, Reschedules and Cancellations\". Notifies appropriate provider and executes any necessary action.

11. Calls patients to remind them of scheduled appointment the day prior to the appointment.

12. Schedules clinic appointments both by phone and in person. Accommodates unscheduled (walk-in) patients as appropriate; consulting with provider and/or Nurse Supervisor as necessary.

13. Checks patients in f