IT Support Technician - Intern

Company : Safran Electrical & Power

Job field : IT

Location : Twinsburg , Ohio , United States

Contract type : Internship / Student

Contract duration : Full-time

Required degree : Vocational/Trade School

Required experience : First experience

Salary range : N/A

# 2024-144007

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Job Description

Location: Twinsburg

The support technician ensures the installation and the continuity of the operation of the IT equipment and / or telephone equipment (hardware and software) linked to the workstation. At the request of the users, he/she ensures the maintenance (remote or on site) of equipment and deals with the incidents.

The position will report to the Regional support North America management line.

The Workstation level has a Worldwide governance, with a management line in France.

Essential Duties and Responsibilities

This role is responsible for identifying any undocumented procedures and to recover them based on incidents / requests occurrences.

The Support Technician will join the IT team to perform the on-site IT support activities below.

During the run phase (installation, tests and acceptance test), the support technician performs the following tasks:

•Performs the initial installation of computer and / or telephone equipment's (applications, PC equipment, telephony equipment's and peripherals);

•Installs the updates;

•Distributes applications according to a deployment plan;

•Performs user tests and acceptance tests of computer and / or telephone equipment.

As part of operations, the support technician performs the following tasks:

•Diagnoses and deals with incidents on computers, networks, messaging or telephony;

•Manages the operation by incidents;

•Manages the computing equipment connected to the network, the repository of assets and the inventory

•Perform movements.

As part of maintenance, admin and security, the support technician performs the following tasks:

•Follows the changes on the equip

•Administers messaging services on the client side of the workstation (connection, operation);

•Performs the distribution data (targets, profiles, dependencies ...) and remote maintenance;

•Checks the conformity of the equipment's with the repositories and takes the necessary measures to bring it to conformity level expected

As part of support, the support technician performs the following tasks:

•Helps for efficient handling of equipment's and software installed.

As part of incident process or datacenter interventions (temporary till outsourcer in charge of datacenter proximity services), the support technician may be asked by other centers of services to perform operations in computer rooms or datacenters to ensure proximity operations:

•Reboot of equipment, diagnostics and analysis of the existing,

•Visual checks of the rooms, the equipment's,

•Management of services requests, such as deployment of new equipment's,

•Maintenance operations (server hardware) and relocations,

•Support when external personnel in the datacenter during the deployment of equipment's,

•Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;

•Other duties may be assigned.

•Evening hours may be required. •Extra hours may be required during business peaks

Complementary Description

*Must be legally authorized to work in the United States without company sponsorship.

*This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. “Green Card Holder”), Political Asylee, or Refugee.

Nothing in this job description restricts management's right to assign or reassign duties and

responsibilities to this job at any time. This job posting does not constitute a written or implied

contract of employment.

This position requires access to technologies and hardware subject to US national security

based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or

otherwise authorized by the U.S. Government. No company sponsorship will be offered.

This description has been designed to indicate the general nature and level of work performed

by an employee within this position. The actual duties, responsibilities and qualifications may

vary based on assignment or group. All qualified applicants will receive consideration for

employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation,

gender identify, national origin, disability, veteran status, genetic data or other legally protected

status.

Job Requirements

Safran Electrical and Power is committed to working with and providing reasonable

accommodation to individuals with physical and mental disabilities. To verify the information in

the job listing or if you need special assistance or an accommodation while seeking

employment, please call: 941-751-7128. We will decide on your request for reasonable

accommodation on a case-by-case basis

Education and/or Experience

•Pursuing an Associate's or Bachelor's Degree in Computer Science, IS/IT or equivalent

•Entry-level experience working in an IS/IT capacity

PC Skills

•Microsoft Windows workstation W10.

•Desktop PC's, laptops and servers

•Microsoft Active Directory Users and Computers, Group Policies, File/Print shares, SCCM, Nexthink

•Networking concepts (TCP, UDP, Routing, Firewall, Proxy, ADSL).

•Current desktop security methodologies (encryption, antivirus, desktop security)

•Office 2016

Knowledge/Skills:

•Customer Service Skills

•Autonomy (unique resource for proximity support on site)

•Diligently follow processes and procedures, ability to author procedures

•Quick adaptation to new contexts / ability to learn quickly on technical environments

•Ability to exchange with remote stakeholders in an international context• Strong communication abilities; critical thinking skills; self-starter

Preferred Skills:

•ITIL V3

•COMPTIA•CISCO NETWORKING

Physical Demands:

May require long periods of sitting.

May require lifting less than20 lbs.

May require prolonged repetitive use of upper extremities

Work Environment:

Typical office environment requiring the use of typical office equipment (i.e. computers, phones, etc.) Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation and neck bending and turning; near vision is necessary for computer monitor use.

Specificity of the job

Travel requirements: Occasional travel (general guideline; two (2) times per year within the U.S./Outside

Locate your future workplace

8380 Darrow Rd44087

Twinsburg

Ohio United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

• Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) .

• © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors.

• © Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.