JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$6134.htmld

Primary Duties and Responsibilities, includes but not limited to:

• Review, analyze and resolve daily chargeback disputes efficiently and accurately

• Assist with inbound and outbound support; including but limited to banks, processors, customers, merchants and card networks

• Investigate chargeback claims and compile evidence to either support or oppose a claim through the reimbursement process

• Assist with basic account review and resolution; including but not limited to status changes, payment refunds as well as the debiting or crediting of funds

• Collaborate with internal and external teams to maximize debt recovery and team efficiency

Minimum Education and Qualifications:

• Bachelor’s degree in a business related field or equivalent work experience

• One + years of chargeback resolution experience in online gaming or related industries preferred

• One + years of fraud experience in online gaming or related industries preferred

• Intermediate understanding of the chargeback workflow, bank and payment operations, payment processors, industry trends and best practices

• Intermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channels operating rules

• Basic knowledge of common fraud-prevention strategies and systems

• Strong communication, organizational and analytical skills

• Ability to influence, establish credibility, and build trust

• Passion for sports and/or gaming industry a plus

• Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

Competencies: Incumbent will master the following competencies while in this position:

• Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws

• Ability to create effective goals and metrics

• Able to envision possibilities, anticipate challenges, and create innovative solutions

• Ability to work independently, be proactive, and be decisive using sound judgment

• Able to balance employee demands with company obligations and future sustainability

• Able to adapt, create, and execute quickly to the evolving needs of the organization

• Ability to represent/demonstrate Spirit of Aquai tenets

• Strong organizational skills to efficiently manage projects on a task-by-task basis, while keeping all stakeholders apprised of progress, blockers, and essential updates

• Excellent communication skills for building trust among team members, vendors, and third parties

Training Requirements:

• Certifications as required by Mohegan

• Mohegan Corporate and departmental policies and procedures

• Understanding of Time and Attendance and Database Management systems

Physical Demands and Work Environment:

• Office work environment

• Must be able to sit in front of a computer screen for extended periods of time

• Must be able to work various shifts and flexible hours to include weekends

• Must be able to travel; six or more trips per year required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary

Work Shift:

Day (United States of America)

Regular

Knock, knock. Hear that sound? That's opportunity!

.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.