Job Information
Mohegan Sun Product Operations Specialist in Uncasville, Connecticut
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Primary Duties and Responsibilities includes but not limited to:
Work with the Product Manager and Director to manage and deliver on digital gaming projects, product operations and product analysis and reporting
Online Casino Game Management, including addition of new games into the platform as they come out, placement and organization of game tiles within the app to ensure optimal performance of games
Maintain update in-app FAQ & Knowledgebase articles, changes to policy pages, and promotional pages, within the products
Coordinate with our Online Marketing team to assist in the execution of promotions and sweepstakes, including distribution of funds to customers, promo code creation
Act as first point of escalation for our platform providers on any issues requiring attention
Effectively communicate project expectations and requirements to team members, third parties, partners, and stakeholders in a timely and clear fashion
Manage and develop relationships across multiple departments within the company
Coordinate tasks with appropriate personnel, both internal and external
Liaise with project stakeholders on an ongoing basis and manage day-to-day operational the various iGaming products
Ensure game content roadmap and project documents are complete, current, and stored appropriately
Develop full scale project plans, business requests and functional requirements documents
Constantly monitor and report on progress of the projects and product to all stakeholders
Configure and maintain iGaming portals for optimal performance using available data to drive decision making
Conduct regular competitor analysis and maintain marketplace awareness
Extract and produce ad-hoc business intelligence within digital gaming market
Maintain the integrity, performance, and compliance of digital gaming products within regulated territories
Minimum Education and Qualifications:
Bachelor’s degree in Business or a technical field
Experience working with product and project management applications
Ability to create and manage Gantt Charts as well as other similar project management tools
Experience working with online UI, wireframe and mock-up applications preferred
Intermediate knowledge of MS Office applications such as Excel, Word, and PowerPoint
Must understand online project development and management methodologies
Detail-orientated with excellent analytical and problem-solving skills
Demonstrated proven success within a previous role and the ability to work under pressure in a result driven position
Exceptional communication, organizational and interpersonal skills
Be able to demonstrate a high level of integrity and work ethic
Passion for providing the market leading iGaming and Sports betting experience to customers
Competencies: Incumbent will master the following competencies while in this position:
Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws
Ability to create effective goals and metrics
Able to envision possibilities, anticipate challenges, and create innovative solutions
Ability to work independently, be proactive, and be decisive using sound judgment
Able to balance employee demands with company obligations and future sustainability
Able to adapt, create, and execute quickly to the evolving needs of the organization
Ability to represent/demonstrate Spirit of Aquai tenets
Ability to influence, establish credibility, and build trust
Training Requirements:
Certifications as required by MGE
MGE Corporate and departmental policies and procedures
Appropriate regulations that pertain to MGE Information Systems
MGE budget planning and analysis process and procedures
Physical Demands and Work Environment:
Office work environment
Must be able to sit in front of a computer screen for extended periods of time
Must be able to work various shifts and flexible hours with occasional travel required
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.