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Philips Technical Implementation Specialist UK&I in United Kingdom - Remote Based, United Kingdom

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

Philips acquired Carestream Health Company in 2019. This gave us the opportunity to combine Carestream market-leading PACS suite of applications with our broader Philips solutions. The new name for our business is Philips HCIS, formerly a Carestream Health Company.Like Carestream HCIS, Philips has built a strong, global business based on customer focus, world-class technical excellence and continuous innovation. Together we will be able to deliver informatics knowledge and strong technology capabilities while building upon a complementary geographic footprint.

In this role, you have the opportunity to make life better by implementing Philips’ Health Care Information Systems (HCIS) solutions: Philips’ Radiology Information System (RIS), Pictures Archiving & Communications Systems (PACS) and third-party system integrations.

You are responsible for

Implementation activities:

  • Deliver a controlled implementation of assigned HCIS projects with highest Philips quality standards.

  • Provide technical advice and assistance on software and hardware upgrades to Project Managers, Applications team, Incident Support team, Customers and Sales as required or directed.

  • Local responsibility for the technical components of assigned HCIS project installations, upgrades and planned maintenance from start to completion.

  • Participate in training programs to enhance technical and application skills.

  • Work with the Research & Development teams to improve the solutions.

Customer Focused activities

  • Improve Customer satisfaction providing valuable solutions with highest Philips quality standards

  • Gain knowledge and familiarity with customers and their environments within the assigned geography (current operations and workflow, desired operations and workflow, etc.)

Team working Activities

  • During the implementation phase, liaise with Project Managers, Customers, technical teams, applications consultants, 3rd party suppliers in order to facilitate the delivery and related scheduling.

  • Meet with HCIS services and sales teams as required to provide customer feedback, assist with project plans and align schedules.

You are a part of our Technical Implementation Specialist (TIS) HCIS to join our remote-based team and to cover England and Wales regions.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Database administration experience within a production Oracle Server environment

  • Experience of performing database backup and restore operations (RMAN, EXPDP/IMPDP)

  • A basic understanding of performance monitoring, analysis and tuning.

  • PL/SQL or SQL experience.

  • Microsoft 2012/2016/2019 Server.

  • Virtualization technologies, such as Hyper-V and VMWare

  • IT related medical standards: e.g. DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise (IHE).

  • Networking understanding to a good level

  • Knowledge of IIS/SSL is desirable.

  • Knowledge of Crystal Reports XI / JasperReports is desirable.

  • Excellent communication skills with strong oral and written English-language knowledge.

  • Valid UK driving license.

  • Experience of working in a production environment against prescribed SLA’s.

In return, we offer you the chance to join a new business that provides us with a bigger, stronger footprint allowing for greater investment and market penetration and greater growth.

It’s required for the candidate to have a logical problem-solving approach and a strong attitude learning new IT technologies in a continual improvement process of professional skills.

The role requires capacity to travel, to work autonomously and if it’s required extended hours support to installed base. It is a remote based role (working from home) majority of time, with requirements to go onsite when required.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.