Position Title Student Care Coordinator (On Site - University Center, MI)

Division/Department Counseling and Advising

Employee Group Administrative/Professional

Status

Full time, Starting Salary $63,908 -- $71,591: Commensurate with Qualifications and Experience

POSITION SUMMARY:

Delta College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

The Student Care Coordinator at Delta College is entrusted with providing comprehensive support services to students, aiming to bolster their overall well-being and academic achievements. Central to this role is the task of tending to a spectrum of student needs, encompassing non-academic areas such as housing, food security, mental health, financial aid, and access to community resources. Moreover, the Student Care Coordinator assumes the critical responsibility of formulating and guiding a dedicated Student Care Team comprised of social worker interns and allied support staff, all committed to addressing students' holistic needs. This role entails close collaboration with various campus departments, faculty, staff, and external agencies, ensuring that students benefit from prompt and effective assistance. This position reports to the Associate Dean of Retention housed within the Personal Counseling Office and will offer case management services to students of concern through interventions, referrals, and connection to follow-up services.

Position Accountabilities and Essential Functions

GENERAL OFFICE AND TEAM CONTRIBUTIONS

• Embed the College's mission and values throughout all responsibilities and work; and focus on student success as the guiding principle to informed decision-making.
• Comprehend and maintain current information concerning all programs and student services (Financial Aid, Satisfactory Academic Progress, Guided Pathways, CRM Advise, etc.)
• Understand, develop, and provide an environment that supports diversity, equity, and inclusion, and incorporates cultural competency in the workplace.
• Consults regularly with relevant departments on campus regarding services, access, and care to maintain strong collaborative relationships with campus partners in Personal Counseling Services, the Office of Disability Resources, the BEDI division, Public Safety and other areas to provide a comprehensive network of support for students in need.
• Assist in identifying area trends in case management within the college and help to coordinate targeted and timely response to any identified needs for support and outreach.
• Contribute to positive teamwork environment.

DIRECT STUDENT SERVICE AND SUPPORT

Serves as the primary resource for managing student referrals and support services related to Basic Need insecurities.

Establish and Coordinate the Bachelor's and Master's Social Work internship program to serve on the Student Care Team, to address students' diverse needs effectively.

Assume the lead Case Manager role for all student referrals initiated through the CRM Case Management System.

Offer personalized support and guidance to students navigating challenges related to basic needs, mental health, personal crises, and obstacles hindering academic progress.

Develop and maintain a database of referral sources for social service agencies within the local community; facilitate relationships with off-campus agencies and resources to connect students to long-term support.

Conduct thorough assessments of student needs and devise tailored care plans to address identified issues and aspirations.

Serve as the primary liaiso