Position Title: Student Success Advisor (On Site - University Center, MI)

Status: Full time, Starting Salary $47,608 -- $52,841: Commensurate with Qualifications and Experience

Position Summary Information

Position Accountabilities and Essential Functions

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in student, faculty and staff.

POSITION SUMMARY:

This position will assist departmental leadership in evaluation and development of retention on initiatives specific to the needs of the students at Delta College. The Advisor will exhibit superior customer service skills and professionalism in their daily interaction and communication with students and colleagues. The ideal candidate will have expertise in working with students from a variety of backgrounds with a high degree of multicultural competency and commitment to diversity, equity, inclusion, and belonging.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

GENERAL OFFICE AND TEAM CONTRIBUTIONS

Embed the College's mission and values throughout all responsibilities and work; and focus on student success as the guiding principle to informed decision-making.

Comprehend and maintain current information concerning all programs and student services (Financial Aid, Satisfactory Academic Progress, Guided Pathways, CRM Advise, etc.)

Understand, develop, and provide an environment that supports diversity, equity, and inclusion, and incorporates cultural competency in the workplace.

Contribute to positive teamwork environment.

DIRECT STUDENT SERVICE AND SUPPORT

Determine student needs, identify types of academic problems/difficulties individual students are experiencing, and refer them to appropriate services. By identifying common hurdles which impede student completion, the Completion Coach will be able to help students navigate support services, which may be through internal or external sources. Working with college stakeholders, the goal is to develop creative solutions, then coordinate follow-up and document outcomes.

Assist with current student retention by taking an active role in the Early Alert process, which reports students who are experiencing difficulties in divisional coursework.

Work to develop a responsible, yet accelerated pathway to degree completion by utilizing college services and advocating for students taking advantage of innovative approaches to completion the college has adopted.

Assess and discuss with students the impacts and alternative possibilities regarding withdrawal and reenrollment.

Provide Appreciative Advising and success coaching for a caseload of new and continuing students. Create and Monitor academic success plans.

Utilizes Student Self-Service, CRM Advise and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.

Promote student self-service tools during advising sessions and new student orientation.

Engage students through a variety communication channels. This may include virtual advising, phone campaigns and proactive outreach to students in order to deliver first contact resolution.

Use a strategic engagement plan that cultivates strong relationships with students to build trust and act as their success coach throughout their program of study.

Guide students to develop accountability for their decisions and an understanding of how those decisions impact their success and career goals.

Assist students in their exploration of occupational goals, program choice, course scheduling and the registration process.

Monitor the academic progress of students, and collaborate with students