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JOB DESCRIPTION AND POSITION REQUIREMENTS: The Catering Operations Manager plans and organizes large-scale events; collaborates with internal stakeholders to understand objectives and developing event budgets; researches and recommends venues; coordinates logistics including transportation, accommodations, meals, and technology; builds and maintains relationships with vendors; directs personnel to ensure operations run smoothly on the day of the event.

Advise customers on developing event plans, including objectives, venue selection, decor, sequence of events, layout of spaces, equipment rentals, and catering requirements

Meet with customers and/or service providers regarding products and services; negotiate contracts and make recommendations within the client's budget; resolve issues

Maximize revenue by implementing cost containment measures, promoting internal services, and upselling products and services

Generate event work orders and communicate with internal stakeholders

Coordinate the logistics and delivery of products and services; may manage inventory

Ensure availability of signage, displays, printing, technology, and any special requirements

Monitor schedules, organizational service levels, and standards

Maintain documentation through applicable software programs to track performance and to assist in business development efforts

Communicate designated rates; receive, record and post deposits and payments

Monitor activities to ensure regulatory and policy compliance, participant satisfaction, and problem resolution

Serve as the point of contact for real-time adjustments or changes

Conduct post-event evaluations; determine improvement areas

Develop ongoing client relationships to foster future business/revenue opportunities

May coordinate services such as accommodations, transportation, tours, and event security

May hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Education and Experience: Minimum of a Bachelor's degree plus three (3) years of relevant experience. Or, an equivalent combination of education and experience.

Additional Information: This position is being filled under the profile of Events Specialist - Supervisor.

As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.

The salary range for this position, including all possible grades is: $51,000.00 - $74,000.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATIST CS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.