Our store teams are the heart of Leap (https://www.leapinc.com/) ! We are looking for a driven Assistant Manager for our Ring Concierge (https://ringconcierge.com/) boutique located on the Upper East Side . This individual will be responsible for overseeing the store team in partnership with the General Manager and managing the client experience.

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, Dolce Vita, ThirdLove, CUTS, Malbon Golf, Frankies Bikinis, and many more. 

What We’re Looking For:

• Influence and inspire a team to create memorable in store experiences and foster a positive environment

• Ideate, create and execute action plans to drive sales and client engagement leveraging the Endear platform

• Ensure store standards are maintained by delegating tasks amongst cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)

• Partner with store manager to ensure schedules align with allocated labor hours and store peak times have proper coverage

• Support and execute brand and Leap lead in store activations

• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus

• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures

• 2+ years of luxury retail experience (fine jewelry, handbags, bridal); GIA certification preferred

• 2+ years of direct management experience

• Keep an agile work schedule; including days, nights, weekends, holidays  

• Must be at least 18+ years of age

• Maintain an active floor presence, including standing and walking for extended periods of time and c omfortability using a ladder and lifting a maximum of 50 lbs

  Who YOU Are:

• People Leader- effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.

• Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.

• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.

• Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. 

• Professional- Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.

• Brand Advocate/Category Expert- Exhibiting strong product knowledge and the ability to provide accurate and helpful information to customers.

• Detail Oriented - operates with high efficiency and effectiveness, consistently produces polished and quality work.

  Measures of Success:

• Employee Retention Rate: Ability to hire, develop, and promote team members

• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)

• Clienteling: Client Outreach, Networking NPS (net promoter score)

• Ability to accomplish tasks + meet deadlines effectively

  Leap Perks:

• Unlimited PTO (blackout periods apply)

• Commission Eligible

• 401K

• Medical, Dental & Vision benefits

• Employee discount + wardrobe allotment for participating Leap brands

• Employee Assistance Program

  If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com (https://www.leapinc.com/careers/in-store-retail)

  Salary: $21/hr. - $23/hr.

  In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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