Description

Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

Maintain customer accounts and the details of each customer interaction within the CRM tool.

Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.

Adhere to all established service level expectations and performance standards.

Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

Skills & Qualifications

This position also involves, a high attention to detail, with minimal error. There is a demanding schedule of this team, including daily tasks of email triage for multiple shared emails, order entry, returns/warranties, shipping, and logistics, pulling reports and creating and sharing excel spreadsheets, while answering phone inbound phone calls.

Experience in Sales Force, Team, and Workday a plus.

Pay and Benefits

The pay range for this position is $18.00 - $20.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Urbandale,IA.

Application Deadline

This position will be accepting applications until Nov 29, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.