$60000 - $80000 / year

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

We are looking for an energetic and bright IT Engineer II to join our Denver team.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications

• Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals

• Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management

• Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes

• Supports Executive level issues including PC and Mac (hybrid, remote support)

• Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)

• Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning

• Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)

• Mobile Device Management and Mobile App Management

• Performs formal system design bases on IS management methodologies

• Applies Quality Control and Quality Assurance principles

• Ability to communicate complex technical concepts to individuals varying various technical ability

• Writes and maintains complete and concise technical project documentation

• Presents training presentations on multiple technical levels

• Familiar with ITIL best practices in time management and project management

Knowledge, Skills and Abilities:

• Understanding of general business issues including external factors that impact business and industry

• Familiar with endpoint management solutions such as Tanium, Intune, JAMF

• VDI, AWS and datacenter virtualization and support experience recommended

• Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)

• Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike

• Ability to provide excellent and timely customer service

Qualifications:

• Minimum of 3 years’ experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS)

• 3-5 years’ experience with strong user endpoint troubleshooting and resolution

• Minimum of 3 years’ experience troubleshooting network and Wi-Fi issues end to end

• Minimum of 3 years’ experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus)

• 2 years’ experience with Server OS, VCenter and physical server room infrastructure support

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Located and working from an office location.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.