$200,000 - $260,000 / year

Application Deadline: 7/8/2024

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

We are looking for a dynamic and energetic VP Technology Operations to join our team. The VP, Tech Operations will be responsible for designing, implementing, monitoring, and scaling Vertafore’s infrastructure ensuring world class service and availability. This role will oversee multiple functional areas including servers, storage, databases, virtualization, networking, NOC, telecom, engineering services and labs, incident management, desktop support, change management, procurement, budgeting, and data center management. We are looking for a leader who can design the future strategy for our production environments, providing inspirational leadership to the team and leading through change. This leader is responsible for external relationships with our customers’ CIO and CTOs to address concerns. They will own beginning to end incident management for our degradations and outages. They will partner with our product and development leadership teams to create and implement the strategy to deliver reliable and scalable infrastructure across our datacenters and cloud infrastructure. We are passionate about protecting our clients; we need rock solid infrastructure to achieve our mission! This important role will also be responsible for establishing architecture and standards which support the broader objectives for the company.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Establish the systems and processes to ensure business continuity in the event of natural disaster, system failures and other events which could disrupt business.

• Ensure maximum uptime and stability in the company’s systems and networks.

• Effectively influence change and work toward best practices, at an enterprise scale. The individual must be a quick learner with the ability to integrate constantly changing dynamics into an evolving enterprise.

• Work and collaborate with key stakeholders to identify the right opportunities and put together strategies to move forward.

• Execute successfully through diligent planning, effective delegation and efficient decision making.

• Collaborate with PMO to effectively forecast resource requirements, optimize infrastructure to ensure smooth operations, implement robust project tracking methodologies, identify potential bottlenecks and propose effective solutions to maintain optimal productivity and progress.

• Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the right outcome.

• Track and analyze metrics to inform on efforts. Manage to SLAs, SLOs and SLIs.

• Partner very closely with the Information Security team to deliver a highly secure infrastructure.

• Collaborate effectively with department directors, company executives, and key executives across the organization.

• Lead the development and evolution of technology standards to achieve business objectives.

• Lead complex projects and initiatives and coordinate effectively between customers, internal team members, and valued company suppliers/partners.

• Identify system needs, capture requirements, evaluate current state environments, assess risks, convey architectural recommendations and pursue resolutions of factors impeding success.

• Ensure major programs and projects of high impact to the organization and our customers are delivered on time, on budget, and with quality.

• Strategically guide teams to seamlessly transition from traditional data center operations to cutting-edge AWS cloud operations, driving optimized scalability and enhanced efficiency to elevate performance and technical advancement.

• Support the integration of acquisitions by leveraging a repeatable scalable model.

• Hire great people and create a team culture of accountability and maintain morale and high standards.

• Build and manage financial plans and budgets. Optimize financial spending.

• Manage vendor relationships and drive vendor negotiations

Knowledge, Skills and Abilities:

The ideal candidate for this role has operated in a SaaS commercial product engineering leadership role with a passion for site reliability engineering (SRE) as well as managed a large internal IT landscape. The candidate must possess a history of strong technical leadership in a similar environment and a proven track record for delivering highly successful projects. Develop and implement the strategy for how information technology will be used to support and protect the company’s global business interests. Plan, implement, 24x7 monitor, and scale the entire infrastructure for a fast-growing global organization. Lead our global ITIL based Service Desk, Incident and Problem Management, Site Reliability Engineering, Vendor Management and Change Management teams.

Qualifications:

• Bachelor's Degree & MBA or equivalent in related field.

• 10+ years of progressively responsible work experience in IT, SaaS Ops or similar field.

• Strong history of leadership, managing a diverse team in multiple locations.

• Delivery of developing strategy and executing it through to completion.

• Excellent attention to detail, with the ability to deliver technical guidance to all aspects of the team

• Experience working with CIOs and/or CTOs as a customer, establishing credibility and confidence in delivery and strategy

• Strong background in all aspects of infrastructure.

• Excellent process and best practice acumen, vendor management, delivering increased availability and service for customers.

• SLA management experience.

• Ability to drive transformation across teams.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.