Location: Utica, NY Category: Professional Posted On: Tue Jun 25 2024 Job Description:

Description of Duties:

The Associate Director of CRM Operations oversees the strategic planning, implementation, and management of the Customer Relationship Management (CRM) system (Slate) within the campus. This individual is responsible for leading a team to leverage CRM technology to support student recruitment, enrollment, retention, and engagement efforts while ensuring alignment with institutional goals and objectives. Reporting to the Associate Provost for Enrollment Management, the Assistant Director of CRM Operations will diagnose and address issues of moderate to complex scope and deepen the capabilities of the CRM platform to meet the growing needs of the institution

Develop and communicate a strategic vision for CRM operations aligned with the college's mission, enrollment targets, and student success objectives.

Collaborate with senior leadership, admissions, marketing, academic departments, and other stakeholders to align CRM strategies with departmental objectives and priorities and coordinate a team of CRM specialists and administrators to execute on CRM initiatives and drive continuous improvement.

Develop and enforce CRM policies, procedures, and best practices to ensure consistent data management and adherence to industry standards and regulations and establish data governance protocols and quality assurance processes to maintain accurate and reliable data within the CRM system.

Develop and enforce CRM policies, procedures, and best practices to ensure consistent data management and adherence to industry standards and regulations, and establish data governance protocols and quality assurance processes to maintain accurate and reliable data within the CRM system

Lead efforts to innovate and optimize CRM processes, workflows, and systems to enhance operational efficiency, effectiveness, and student experience and generate reports, dashboards, portals, and actionable insights to inform decision-making and drive strategic initiatives across the college

Provide training, guidance, and support to campus users to maximize the utilization of CRM tools and resources for effective engagement and communication

Stay abreast of emerging trends, technologies, and best practices in CRM and higher education enrollment management.; Other reasonable duties as assigned.

Salary: $85,000 - $95,000

Benefits: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Jan-2024.pdf

Job Requirements:

Minimum Requirements:

Bachelor's Degree from college or University accredited by the US Department of Education or internationally recognized accrediting organization.

• Experience in diverse populations.

• Excellent organizational and time management skills.

• Ability to work independently is a must.

Applicants must address in their applications their abilities to work with a culturally diverse population. This position is contingent on the satisfactory completion of a background check; this position may require annual checks.

Additional Information:

SUNY Polytechnic Institute offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance.

As an Equal Opportunity / Affirmative Action employer, SUNY Polytechnic Institute will not discriminate in its employment practices due to an applicant's race, creed, religion, color, citizenship, national origin, sex, age, sexual orientation, predisposing genetic characteristics, gender identification or expression, genetic information, familial status, marital status, pregnancy, status as a domestic violence victim, criminal conviction, disability, military status, disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, active duty or wartime campaign badge veteran, or other characteristic as protected by law.. Please feel free to review your equal employment opportunities protections and laws pertaining to these protections at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and disclosures regarding the College's current campus security policies. The SUNY Polytechnic Institute Annual Security Report is available in portable document format [PDF] by clicking this link:

https://sunypoly.edu/sites/default/files/University Police/Clery-Statistics-pages-Utica-2021.pdf (https://sunypoly.edu/sites/default/files/University%20Police/Clery-Statistics-pages-Utica-2021.pdf)

Inquiries regarding the application of Title IX and other laws, regulations and policies prohibiting discrimination may be directed to the Title IX Coordinator TitleIX@sunypoly.edu at SUNY Polytechnic Institute. Inquiries may also be directed to the United States Department of Education's Office for Civil Rights, 32 Old Slip 26th Floor, New York, NY 10005-2500; Tel. (646) 428-3800; Email OCR.NewYork@ed.gov.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.