Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

The Manager is responsible for the day-to-day management of Epic Mountain Express (EME) Eagle County Regional Airport counter operations. The counter serves pre-reserved guests and point-of-sale guest reservations; open seven days per week meeting all inbound flights. The Manager oversees all aspects of guest transportation from the airport, assists with all guest resolutions, and as an information center in support of the Vail Resorts brand. The Manager oversees the counter staff and manages all EME drivers while they are on site at EGE. The Manager is responsible for any EME related incident management within the boundaries of EGE.

The Manager attends all airport meetings, and is the point person representing EME to the public and the airport. The Manager is responsible for managing the annual budget specific to the counter operation. Other responsibilities will be assigned due to the seasonal nature of the Eagle County Regional Airport flight schedules. Reporting structure may vary seasonally. The Manager is required to be the primary on site representative at the counter during all seasons regardless of seasonal staffing fluctuations.

Job Responsibilities:

• Develop and manage operational plans for all scheduled departures, luggage transfers, private charters, and flight diversions

• Responsible for the management and performance of all Epic Mountain Express employees at EGE. Identify the necessary headcount to meet departmental goals and partner in the recruiting and hiring of these employees. Develop and implement training programs for all positions in the department with focus on employee development and succession

• Responsible for achieving annual and strategic departmental goals, through effective labor and expense management in support of budget and forecast

• Responsible for implementing and achieving revenue goals in line with strategic enterprise growth expectations

• Provide a high level of attention on guest satisfaction results. Create and manage service recovery programs within the department focusing on these results to ensure that all agents are trained in proper service recovery

• Plan, attend and actively participate in team and management meetings, including the EGE Airport Ground Transportation meetings, fostering professional relationships

• Work with other Lead Operations Managers to create and set consistent policies and procedures

Job Requirements:

• College Degree preferred. High school diploma required

• Strong Microsoft applications skills required. Ability to become competent with other applications used at EME: Hudson, PeopleSoft, SuccessFactors, Lytx, etc.

• Must have good knowledge and understanding of industry best practices and have an understanding of operating in a high mountain environment

The expected pay range is $55,000 - $72,125. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504214

Reference Date: 08/14/2024

Job Code Function: Warehouse