Description

The Seasonal Loss Prevention Senior Supervisor reports directly to the Public Safety Manager and will oversee the operations of the Loss Prevention Offices at Discovery Kingdom.

Position Specific Tasks:

• Oversee Audits, Investigations and External Reports of seasonal teams at SFDK

• Ensure the completion and delivery of all Team Member Attendance Disciplines for SFDK

• Oversee Time, Compliance and Scheduling teams and assist with hiring and training of new team members

• Respond to Management concerns regarding Internal, External and Fraud issues

• Support Loss Prevention leadership to ensure maximum productivity and teamwork

• Assist management in Department Calendar management

• Holds weekly meetings with Team members to discuss any department issues or schedule requests

• Ensure all standards are being met regarding timely attendance disciplines, weekly reporting, schedule & timecard management

• Coach and Counsel the team as needed

Six Flags Expectations:

• Lead the Team in delivering “World Class Guest Service” to team members and other interacting parties

• Utilize various time, attendance and scheduling systems to ensure compliance with company policy as well as local, state, and federal laws and regulations

• Regularly check voicemail and email responding in a timely manner to all concerns

• General office cleanliness including sweeping, mopping, and filing

• Serves as a role model for guest service and teamwork

• Other job duties as assigned

Minimum Qualifications:

• At least three years prior supervisory experience in working at Theme Park

• Must have a working knowledge of Microsoft Office, Outlook, Word and Excel;

• Must possess excellent organizational skills and be able to handle multiple projects simultaneously

• Must be able to handle documents, issues, and conversations with extreme confidentiality

• Must be able to use independent judgment and effectively prioritize

• Must be able to positively and effectively communicate in English both in verbal and written format

• Must possess the mental and physical capacities necessary to perform the primary job duties

• Must be able to live the Six Flags Mantra and adhere to all grooming standards

• Must be able to use a multi line phone (placing someone on hold, transferring calls, and checking voicemail)

• Must be able to sit, stand, bend, and walk for extended periods of time. Must be able to lift, push, or pull 50lbs with or without assistance

• Working knowledge of Human Resource policies and procedures to include minor labor laws and wage and hour compliance preferred

• Ability to demonstrate effective written communication to include reports, tracking systems, file notes, e-mail correspondence, facsimile correspondence, and other required methods

• Ability to maintain objectivity in times of pressure and take direction

• Must be able to work weekends, evenings and holidays