Description

We are offering a long-term contract employment opportunity for a Call Center Specialist in Valley Stream, New York. As a Call Center Specialist, you will be the primary liaison for customers, dealing with both inbound and outbound calls and ensuring a positive experience for every customer interaction. This role is central to our operations and requires excellent communication and problem-solving skills.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance with inquiries, requests, or concerns

• Handle a high volume of inbound and outbound calls, providing professional and courteous support

• Ensure a positive customer experience through excellent communication and problem-solving abilities

• Utilize Microsoft Excel to process customer applications accurately and efficiently

• Maintain accurate customer records and monitor customer accounts for necessary action

• Resolve customer inquiries promptly and professionally, ensuring customer satisfaction

• Operate within the framework of Call Center Operations, adhering to guidelines and procedures

• Utilize strong communication skills to effectively interact with customers and resolve issues.

Requirements • Proficiency in Microsoft Excel is required for data entry and report generation tasks.

• Experience in answering inbound calls in a fast-paced environment is necessary.

• Knowledge and understanding of call center operations is highly desirable.

• Excellent communication skills, both verbal and written, are essential for interaction with customers and team members.

• Ability to resolve customer inquiries and complaints effectively and efficiently.

• Familiarity with CRM systems and practices would be advantageous.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent; higher degree in a related discipline will be appreciated.

• Strong problem-solving skills and the ability to handle pressure in crisis situations.

• A customer-oriented mindset with a high level of integrity and professionalism.

• Flexibility to work in shifts as required by the business operations.

• Bilingual or multilingual skills would be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .