Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

 

Online applications must be received before 12:00am on:

January 6, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

 

Available Title(s):

107N-YNCSNPS - Program Coordinator

 

Business Title:

Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

 

Employee Type:

Classified

 

Position Details:

 

Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

 

If you have great customer service skills and the ability to explain complex policies and financial information to current students and potential students and their families, our one-stop student information center has an open program coordinator position.

 

Summary of Duties

 

Provide customer service in multiple modalities, including in-person and phone, as a member of the Cougar Center one-stop student services team to support recruitment, enrollment, and student retention for the university. This includes assisting Cougar Center student employees by researching answers to technical financial aid and account questions.

 

Requires in-depth knowledge of university policies and procedures in order to serve students, both prospective and current. Exercise independent judgment to decide when students need to be referred to another unit or resource. Maintain a solid understanding and application of policies related to student accounts, admissions, financial aid and registration. Demonstrate an ability to effectively communicate university and department policy information to a diverse audience. Coordinate and perform cashier duties pertaining to student accounts and activities. This position also processes student documents and tracks data.

 

Required Qualifications

 

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

 

Cash handling experience.

 

Demonstrated ability to effectively serve diverse populations in multiple modalities

 

Preferred Qualifications

 

Associates or Bachelor's degree.

 

Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.).

 

Experience using modern office technologies, including word processing, spreadsheets, databases, email/calendaring and presentation software.

 

Essential Duties:

 

75% Cougar Center Customer Service

 

15% Cashiering and Student Accounts Coordination

 

5% Cougar Food Pantry Support

 

5% Other duties as assigned.

 

Application instructions:

 

Applicants must attach a resume, cover letter and a contributions to equity statement at the time of application. Please read the entire posting description and follow the instructions below to apply.

 

Additional Information:

 

Area/College:

 

Washington State University Vancouver

 

Department Name:

 

Student Affairs and Enrollment

 

City, State, Zip:

 

Vancouver, WA 98686

 

Department Link:

 

https://studentaffairs.vancouver.wsu.edu/

 

https://studentaffairs.vancouver.w