Quality Facilitator - Wallula, Washington Wallula, WA, USA Req #21029 Thursday, October 31, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People * Customers * Trust At PCA Wallula, you'll find the best people in the industry operating in a "golden rule" culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way. The Safety, Environmental & Quality Facilitator is responsible for daily quality control, product testing, and customer quality assurance activities. The Facilitator supports the quality, environmental, health, and food safety programs within the plant to ensure a safe working environment and production of a high-quality product to meet customer needs. PCA provides a competitive benefits package; including but not limited to: Paid vacation, sick leave and holidays Incentive plan 401k Medical, dental and vision insurance Life and accidental death and dismemberment insurance Long & short-term disability Educational Assistance Stipends for both safety boots and glasses EXPLANATION: Employees (and their dependents) are eligible for medical, dental, vision, basic life and disability insurance coverage, subject to applicable waiting periods. Employees are: Automatically enrolled in PCA's 401k retirement plan at the time of hire. Eligible for 11 holidays Reimbursed for safety shoes Eligible for up to $35 per month for monthly fitness memberships. Annual incentive up to 10 percent of earnings The hiring range for this position is $64,000 to $90,000 Principle Accountabilities: Coordinate with plant management to implement and maintain company safety, quality and food safety standards with the goal of producing high quality products to exceed customer expectations. Work with department managers / superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams. Establish process methods for tracking and reporting safety and environmental compliance to state regulations and establish and maintain relationships with state regulatory authorities and corporate safety and environmental compliance resources. Facilitate and maintain corporate quality and Environmental, Health and Safety (EHS) systems process and procedures at the plant level. Serve as a quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific quality testing, expectations, and requirements, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee, certificates of audit etc. and assist the plant management in translating customer satisfaction survey data into action plans. Participate in and serve as interface in plant audits such as safety, quality, f