Job Information
Baker Commodities Inc. Customer Care Coordinator in Vernon, California
Customer Care Coordinator
Great Info Pay Range: $22.50 per hour
Location Vernon, CA
Description
Pay Range: $22.50
Baker Commodities California Consumer Privacy Act (CCPA) for California Applicants (http://client.hrservicesinc.com/downloads/pm/clients/1977/ccpa applicants letterhead.pdf)
Job Purpose: Safely and effectively handle all National Accounts including customer requests, keeping data accurate and files up to date to ensure the flow of information between customer, broker, sub-contractor and Baker.
Duties:
Respond to inbound / outbound emails and cases assigned via Salesforce
Answer phone calls as they come in via salesforce and the IP phone system
Input service transactions
Submit invoices for payment
Input customer service requests into CSS and Salesforce
Forward service requests to appropriate divisions or sub-contractors
Maintain CSS records with accurate and timely information for accounts
Maintain National Accounts files with accurate and timely information
Assist the National Accounts Center with special projects as they arise and are requested
Submit any information that needs follow-up to National Account Managers and National Accounts Center Manager for review and response
Address any service-related issues
Create a daily report of actions completed during that day and approximate time taken for each action
Ensure all cases and customer care requests are commented with actions, follow ups etc, have been fully resolved and responded to, or notated as to next actions needed for completion
Escalate any calls that are pending at the end of the day to the appropriate staff or on call staff
Drive the customer care process and program for all National Accounts.
Interact with others in a professional and ethical manner
Follow department and company procedures
Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.
Position Requirements
Qualifications (Knowledge Skills Abilities, professional certifications, education, experience and travel requirements)
Required:
High school education or equivalent, bachelors recommended.
At least 2 years in a customer facing customer service position, call center experienced a plus
Less than 5% travel requirement
Excellent phone/communication skills
Ability to perform multiple tasks and work well with others
Proficiency with Word, Excel, and Outlook (or similar e-mail software application)
Physical Demands/Requirements:
Constantly (over 2/3):
Operates computer and other office productivity machinery such as calculator, copy machine and printer.
Remain in a stationary position for 50% or more of the time
Review documents, organizes data and detects accuracy of information
Frequently (1/3-2/3):
Moves throughout office accessing files, office machinery, etc.
Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail
Occasionally (under 1/3):
Moves materials or documents up to 25 lbs
Benefits Medical, dental and vision coverage offered, 401(k) With Employer Contribution, Paid holidays, Paid vacation and sick time, Company sponsored life insurance, Company sponsored short and long-term disability
Full-Time/Part-Time Full-Time
Shift Days
Exempt/Non-Exempt Non-Exempt
About the Organization Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.
EOE Statement We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.
Open Date 3/27/2024
Division Los Angeles
Category Customer Service
Company ID Baker Commodities
This position is currently accepting applications.