Overview

The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. The Manager I - Desktop Engineering is responsible for overseeing day to day activities for the desktop engineering team.

Responsibilities

• Provides 24x7 support and guidance to team and assistant managers

• Oversees metric and SLA adherence

• Coach technical staff through new and routine tasks

• Identifies and oversees service improvement opportunities

• Oversees technical adherence to organization directives, standards and instructions relating to systems under management

• Oversees all programs and projects ensuring on time, on budget, quality delivery

• Track data and write reports on team objectives and metrics

• Monitor and maintain desktop services throughout the organization, assigning resources to ensure operations

• Oversees supervisor functions including performance evaluations, team meetings, one on ones"

• Maintains relationships with supporting vendors

Qualifications

• 3 years systems management experience including Microsoft Endpoint Configuration Manager and/or JAMF Apple Device Management

• 3 years experience with advanced troubleshooting of Windows and/or Mac end points

• 3 years experience coordinating change management activities

• 3 years experience communicating at the enterprise level in regards to project and operational topics

• 3 years experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications

• 3 years experience managing vendor performance as it relates to contractual obligations

• Bachelor's Degree Information Technology or equivalent experience

Desired Qualification

• General Knowledge and Experience in Desktop Software Packaging strategies and technologies

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20290