Villanova University Posting Details

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Position Information 20245331V      General Office Assistants    Studentup to 20 hours per week     Work study preferred but open to all students   2024-2025 Academic Year Aldwyn 22603-Alumni Relations Office    Paulette LeGendre 610-519-7977

Position Summary Information

The Alumni Relations Office Assistant will perform customer service, data management and clerical functions in support of the Office of Alumni Relations/University Advancement. Key tasks include: * Responding to constituent inquiries in a timely manner via phone, email and in person; recognizing and escalating issues as appropriate. * Driving alumni data updates and requests through the appropriate forms and channels, in partnership with the Advancement Services team. * Contributing to the development and maintenance of customer support documentation, approved response templates and key contacts for the Alumni Help Desk. * Conducting research and formatting projects for Alumni Relations staff members. * Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc. * Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization 2x per year. * Following data privacy policies and maintaining confidentiality. * Other duties as assigned.

• Current undergrad student
• Excellent customer service skills
• Strong written and verbal communication skills
• Comfort communicating with a wide variety of people including older alumni
• Resourceful problem-solver with consistent follow-through
• Attention to detail and emphasis on accuracy in work
• Ability to exercise discretion, confidentiality, and good judgment
• Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.
• Knowledge of Microsoft Word, Excel, and PowerPoint

• Willingness to learn and use new systems Salesforce, Microsoft Teams

• Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required.

• We welcome and encourage applications from students of all undergrad class years.

The job sometimes requires stooping or bending; some very light lifting such as three or four reams of paper or books up to 20 pounds, may be required. $10 per hour

Posting Detail Information Yes

Closing Date 11:59pm ET:Open Until Filled

Posting Specific Questions

Required fields are indicated with an asterisk * Are you currently a registered Villanova student?

1.  Are you currently a registered Villanova student?

   • Yes
   • No

2. * Are you eligible for work study?

   • Yes
   • No
   • I don't know

3. * Have you ever worked on campus before? If "Y", what department and semester/year?

   (Open Ended Question)

4. * What is your availability? (days and times)

   (Open Ended Question)

Optional Applicant Documents:

Required Documents

1. 1. Resume / Curriculum Vitae

Optional Documents

1. 1. Cover Letter / Letter of Interest 2. Writing Sample/Publications

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