HVAC/R Technician Services Lead G.E. Mechanical, LLC OverviewPosition OverviewThe Technical Services Lead's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Services Lead you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.ResponsibilitiesReview all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standardsCorrespond with technicians to clarify any technical informationReport quality issues or concerns to management, work through resolutions when applicable/directedComplete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goalsExtract pull-through work from service calls and preventative maintenance visitsPerform quality and cost control of all quoted projects throughout scope of work to maintain expected standardsDevelop meaningful relationships with customers to encourage trust and loyaltyCommunicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decisionFollow up with customers on quoted work and coordinate with service team if approvedStay current with changing industry standardsWork with team members to facilitate calls, manage workflow, and provide a positive customer journeyMaintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for referenceWork with management to meet company goals and deliverablesMinimum Qualifications Education/Experience:High School diploma or GEDFive (5) years' experience in mechanical service, mechanical field estimating, or related fieldORBachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operationsPreferred QualificationsHVACR Mechanical Technical ExpertiseField estimating experienceAbility to multitask in a fast-paced environmentVerbal & written communication skillsAttention to detail and organizationProficiency in Microsoft Word, Excel, & Outlook* REWARDING YOUR PERFORMANCE *Competitive Salary, commensurate with experienceCompany paid vacation and holidaysCompany health care, vision, & dental benefits401k plan with Company matchCompany paid life insuranceEducation and training provided with monetary incentives available for education courses completedEligible for performance and company-based bonusesG.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.