Senior Customer Manager

At a glance

Position:Senior Customer Manager

Primary Location:Virtual Office-United States (USA), Michigan, United States of America

Schedule:Full time

Date Posted:06/14/2024

Job Number:R2051879

Position Type:Regular

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow Coating Materialsleads innovation in technologies that help advance the performance of paints and coatings. We offer a broad portfolio of binders, dispersants, and rheology modifiers for a wide variety of end markets. Highly experienced, full-service technical teams support our products, and we continue to strengthen our global supply chain through manufacturing excellence and reliable supply.

About you and this role

We have an exciting opportunity for aSenior Customer Manager, to be done viavirtualofficein the United States (Atlanta-area is preferred). Your primary focus in this role will be to defend and grow our business in the Functional Coatings space. A very critical component of this role is driving existing portfolio profitability while advancing new technologies, as it relates to our Paper portfolio business.

This opportunity has a technical sales focus and you must be able to engage with customers technical needs at the macro level. You will work closely with the Marketing Team and the Technical Service Team to drive growth in these segments.

This role entails a good blend of defending the existing portfolio, but also identifying and growing with the existing customers and new customers. You will work closely with the Marketing Manager, Product Manager and the technical service team to drive growth in these segments. Willingness to travel to be in front of our Key and Priority customers is critical. This role reports to the NAR Sales Director.

Responsibilities

• Manage existing accounts/own customer relationships

• Assess new sales development opportunities based on customer and market needs, value propositions, and pricing

• Develop and execute sales/marketing plan, delivering volume and variable margin aligned with BP

• Work with customers closely for forecast and demand needs

• Identify new areas of collaboration between Dow and the customers

• Maintain a high degree of knowledge of Dow Coating Materials technology

• Develop an in depth understanding of Customers market

• Ability to learn and understand technologies to drive for growth and innovation

• Collaborate closely with multi-functional teams (Technical Service, R&D, Marketing, Regulatory, Supply Chain, and Customer Service) to effectively interface with customers

• Analyze and collect competitors’ activity and market trends

• Lead/conduct negotiations, implements price changes

• Collaborate with other function(s) stakeholders to deliver improving CX result

• Have proven track record of mentorship, and coaching and a passion for leading through example

• Use CRM, DSR, Smart Pricing at expert level

Required Qualifications:

• A minimum of a Bachelor's degree or relevant military experience at or above a U.S. E6 or Canadian Petty Officer 2nd Class or Sergeant ranking

• A minimum of 7 years of relevant working experience

• Willingness to travel up to 70%

• A valid U.S. Driver's license

• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Preferred Skills

• Chemistry, Chemical Engineering or other technical background degree or Minor in relevant sciences

• Previous commercial interface/experience

• Strong desire to learn and understand the technical nature of Coatings sales

• Self-starter with a strong bias for action and negotiating skills

• Good interpersonal effectiveness

• Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence

• Project management skills, business acumen, and strategic / analytical thinking capability

Additional Notes

Relocation assistance is not available for this position.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• ​Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.