Provident Travel, a subsidiary of AAA Club Alliance, presents an exciting new opportunity for a Air Specialist VIP Services Agent to become a part of their dynamic team!

In this position, you will play a pivotal role in assisting with high-end, luxury international and domestic travel related requests with a primary focus on airline travel. The ideal candidate will demonstrate expertise in international and domestic faring, and in addition to providing outstanding customer service, will be responsible for providing VIP preferred services, as outlined below. This position will manage mid-office technology and maintain airline commission agreements. This role offers the flexibility of working from home.

**This is a work from home position; however, candidates must live within our territory.

Joining Provident Travel means becoming part of an exceptional workplace! We provide a stable working environment with rewarding and exciting career opportunities.

To the qualified candidate, we offer:

• A competitive hourly rate depending on experience and location

• Health & Life Insurance

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Additional perks such as a complimentary AAA Premier Membership

What you will be doing as a Air Specialist VIP Services Agent :

• VIP duties include, but are not limited to interaction with management, leisure travel advisors and luxury travel clientele.

• Fulfill high end airline booking and ticketing requests for international and domestic travel. Additionally, book hotel and car rentals for clients booking air travel.

• Acts as an Air Travel support and resource for Associates’ telephone and electronic inquiries for air travel services, information, policies, and technologies, including required international travel documentation.

• Completes all airline ticket transaction, ticket exchange and refund requests for all Provident/Martin Leisure Travel Operations. Works independently and in collaboration with others to investigate and solve client and associate inquiries and complaints, ensuring management/client satisfaction. Assists with resolution of more complex issues or inquiries.

• Maintain client profiles, ensuring special requests and reward program information such as frequent flyer/ driver/hotel stay are included.

• May build airline reservation system profiles for use with a specific group of travelers.

• Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.

• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.

• Acts as a main point of contact for travel systems. Ensures prompt action and response to operational and technical inquiries and problem resolution, to include but not limited to Sabre (Global Distribution Systems (GDS), Vendor Systems, Scripts, Mid-Office Technology and airline commission management.

• Collaborates with management to recommend and support appropriate Sabre GDS training/re-training.

• Acts in primary role for development specific to Sabre GDS, Mid-Office Technology and Air Commission management.

• Provides assistance and support to communicate and work with vendor systems, in particular regarding Sabre (GDS) system issues and discrepancies; interacts until issues are resolved.

• Manages and communicates problem resolution with management within Provident/Martin Travel, Travel Accounting, IT and Vendor network to ensure alignment and consistent application of policies, procedures and standards.

• Activates and monitors the GDS interface between front and back office, and troubleshoots related errors and problems.

• Maintains logins for Provident/Martin associates for all applicable leisure travel related systems including but not limited to Sabre (GDS).

• Tests new and existing travel technologies, recommends enhancements and identifies errors.

• Develops content and updates and maintains Sabre GDS information resources on the Provident/Martin SharePoint to address associate inquiries as well as maintains FAQ (Frequently Asked Questions) in a back-up capacity.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent

• At least 4 years of recent experience as a Travel Consultant experience in the past 6 years

• 2-4 years international experience

• Proficiency in using a GDS system and Sabre preferred

• Demonstrated professional customer service skills

• Ability to manage multiple tasks and changing priorities

  AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.