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Combined Insurance AVP, Small Business Cross Sell Product Owner in United States

Summary of Role:

  • Create, shape, own and execute the digital product roadmap and vision, conveying to Pod members, platform partners, and operating unit stakeholders

  • Lead product to success (incl. representing voice of the customer with respect to digital product features, and grooming best-in-class product features with analysis of impact vs value)

  • Define and prioritize Pod efforts; collaborate with Pod members, including the development team and Agile coach to develop, design, build and launch the product

  • Manage stakeholder expectations regarding what is being built and by when; challenge stakeholders and team to be innovative and forward thinking – the art of the possible

  • Achieve clearly defined Objectives and Key Results, and work with Program Execution and Analytics teams to track initiatives and benefit realization

Ideal Profile:

  • Combines both deep business and product knowledge with technical know-how

  • Experience managing and launching a digital product or capability

  • Excellent communication and presentation skills, very comfortable speaking with senior leaders

  • Strong self-motivator, with a contagious ability to spread energy to team

  • Demonstrated ability to think both strategically, tactically and deliver business value

  • Knowledge of Agile values, principles, and practices; certified Scrum product owner is a plus


  • Lead product to overall success according to clearly-defined OKRs and KPIs as part of digital transformation – Pod owner serves as the mini-CEO of digital product/service end to end

  • Observe, learn about, contact, and analyze end users of the product, agnostic of distribution channel or user persona; drive product capabilities to exceed best-in-class market leaders

  • Own Pod vision and set priorities to deliver impact to the customer as quickly as possible

  • Balance cross-functional inputs to set direction for journeys

  • Ensure best-in class solutions, design thinking, and customer-centricity from conception to launch

  • Liaise with Underwriting/Product, Operations, Sales and Claim domain leads to understand product features, objectives, performance in the marketplace

  • Track and measure product progress; define KPIs, processes, and metrics to track with process engineer, design engineer, and CX/Value chain analytics platform teams

  • Effectively partner with process engineers and analytics teams to design A/B testing for features

  • Integrate usability studies and research into product requirements to enhance user satisfaction

  • Define, refine, and prioritize user stories/epics/tasks daily including leading interactions with other units

  • Facilitate planning of Pod sprints to reaffirm priorities and agree on business requirements

  • Create, maintain, and prioritize the product backlog

  • Specify acceptance criteria for each user story and write acceptance tests

  • Clearly communicate the requirements to the team

  • Facilitate release planning with stakeholders

  • Participate in sprint meetings

  • Build and maintain strong relationships with operational stakeholders as well as other pod owners and domain leads

  • Coach development and design teams with detailed guidance during product development

Required Experience:

  • Background in computer science, technology, or UX preferred

Preferred Experience:

  • Experience in product development, technology and/or marketing/product operations

  • Experience as a Product Owner, BSA/BSL, or Product Manager delivering digital solutions

  • Strong knowledge of software development lifecycle

  • Experience in Agile methodologies

  • Experience with customer journeys and customer experience, with reference to insurance

In Jersey City, NJ the pay range for the role is $106,500 to $176,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at This range is specific to Jersey City, NJ and may not be applicable to other locations.

Job: *Operations & Customer Service

Title: AVP, Small Business Cross Sell Product Owner

Location: null

Requisition ID: 352419

Other Locations: USA-Pennsylvania-Philadelphia, USA-New Jersey-Whitehouse Station