About This Role

Reports to – Regional Customer Operations Manager - Japan

Working as part of team Japan and under the supervision of the RCOM-Japan, the Candidate Manger will be required to perform the below functions.

Job Summary

• Draft and Issue contracts (New & renewals) for candidates as per client need.

• Make ongoing changes to candidate profile on bullhorn (Pay changes, placements, personal information changes, placement changes, position changes, add required files, contract, NOK forms, Etc)

• Ownership of answering candidate issues.

• Answer contractual questions/issues as they may arise from the pilots on contract and or Airline.

• Work with clients, candidates, and internal accounts teams to ensure candidates are paid correctly and on time every month.

• Work with candidates and client regarding any candidate ad hoc requests like SL, Vacation requests, short working month etc

• Communicate with candidates regarding any changes in terms, rules or policy changes introduced by the client.

• Assisting pilots (current & former) obtain letters as required – (contract dates and earnings letters).

• Ownership of ensuring candidate placements being recorded in ATS and all personal and pay data is updated in the system as required on ongoing basis.

• Build and maintain strong relationships with existing and potential contract pilots to ensure pilot satisfaction and attrition KPIs are met.

• Protect and grow gross profit within existing customer base in line with targets.

• Build and maintain strong operational and management relationships with allocated candidate and customer base.

• Responsibility for the implementation and management of terms and conditions including Insurances, and ensuring each department is adequately informed of the conditions applied.

• Support the Customer management team in adoption and roll-out new practices, contract amendments, changes to salary or entitlements, fleet, or base changes, etc.

• Actively participate in daily and weekly meetings as part of the Customer Management and Operations team

• Represent the company at candidate meetings, via virtual or face to face conferences and events.

• Liaising with clients and trainees to arrange necessary documents to enter Japan.

• Ownership of candidate onboarding, offers, drafting contracts, sending contracts, and supporting documentation required before joining.

• Ownership of ensuring candidate placements is recorded in bullhorn and all personal and pay data is updated in the system as required on ongoing basis.

• Manage travel and accommodation bookings/logistics for candidates as per client need and manage refund/recharge as required.

• Manage candidates in recruitment stages to ensure necessary arrangement are made for them to attend assessment when required.

• Responsible for arranging documentation required for candidates on contract and in recruitment stages as required by client.

  Essential Duties & Responsibilities:

The ideal candidate will be

• Strong ability to build relationships (internal and external)

• Very customer focused with a strong emphasis on customer and candidate satisfaction.

• Ability to use recruiting and reporting systems together with Microsoft office to improve efficiency and availability of relevant reporting.

• Strong adherence to processes, and an understanding of the importance of efficient and professional candidate management

• Strong numeric and reporting skills, with strong attention to detail

  Knowledge and Skill Requirements

• 2-5 years job related experience is essential.

• 2-5 years working in the aviation industry in a customer/client facing role is highly desirable.

• Excellent English language skills both verbal and written is essential.

• Experience in managing temporary workers on a global basis is highly desirable.

• Third level degree in HR, Business or legal discipline is highly desired.

• Experience using ATS systems ideally Bullhorn.

• Experience working with Japanese clients/customers is highly desirable.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.