Case Manager Location: Remote Duration: 5 Months Description: Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with noncommercial pharmacy services, patient access support, and financial programs, Client, a subsidiary of CLIENT, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Client helps manufacturers rethink how far their products can go. Skills: Organized with the ability to prioritize multiple, concurrent assignments and work with a sense of urgency Exceptional communication skills both verbally and written Intermediate Microsoft skills with specific experience with Excel Ability to multitask, utilizing specific software programs while speaking with customer Ability to type a minimum of 40 WPM. Ability to transcribe (type) accurate notes while speaking to customer Strong Microsoft Products experience required Ability to navigate video conferencing tools such as Microsoft Teams and Zoom Strong video conferencing experience, must have the ability to work via video conferencing Strong communication skills, both written and verbal. Self-starter with demonstrated initiative, creativity and a willingness to learn Desired Attributes: Willingness to learn - Self-starter - Quality - Attention to detail - Adaptable - Focus - Organized - Anticipating any issues - Detailed - Attentiveness - Compassionate - Empathy Education: Minimum of HS diploma; additional education preferred Previous healthcare experience with insurance or in pharmaceutical industry, preferred Pharmacy benefits management experience preferred with specific knowledge of Medicare, Medicaid and commercially insured payer common practices and policies, preferred Previous prior authorization, and appeals experience highly desired Knowledge of ICD coding, preferred Skills: Required MS Excel, Medicare, Coding, Pharmacy, Documentation Additional Skills: ICD, Medicaid, Pharmacy Benefits, Therapy, Outbound Calls, Self-Starter, Technical Assistance Minimum Degree Required: Completed High School (Diploma or GED) As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.